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How a Social Media Marketing Firm Can Support Brand Crisis Management

How a Social Media Marketing Firm Can Support Brand Crisis Management

I once had a client tell me, quite confidently, that his business did not need crisis management planning because he ran a “boring” company. No drama, no controversy, nothing to worry about.  Six weeks later, a disgruntled ex-employee posted a detailed account of their experience on Facebook. By the time the client called me, it had been shared three hundred …

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