Top Web Designers in Singapore

Top Web Designers In Singapore

Are you looking for the top web designers in Singapore? Look no further. The internet has seen many changes in the past decade and web design trends have come and passed. The most significant shift has been in designing responsive websites, the integration of AI and many other prototyping tools. This makes it crucial to understand how trends will affect your online presence and reputation in the future.

With that said, you need to hire professional and experienced web designers in Singapore who will help bring to life your web design ideas.  There are many benefits of getting a professional web designer compared to doing it yourself and top of the list is that they are privy to the trends shaping the Singaporean and international digital space. 

Top Web Designers in Singapore

  1. MediaOne
  2. Verz Design
  3. iFoundries
  4. Oasis Web Asia
  5. eFusionTech
  6. iConcept Digital
  7. Elves Lab
  8. Wishbone Digital Group
  9. Smart Hosting And Design Solutions
  10. Digital Marketing Agency
  11. Creative eWorld
  12. Aiden Creative
  13. Above1
  14. iPixel Creative
  15. Krome

In Singapore, you will be spoilt for choice on which web designer to hire, and for this reason, we have compiled a list of the top 15 web designers in Singapore.

Read on to the end for an overview of the designers and their services as well as how to contact them. we gave preference to the web designers who also offer complementary services to enrich their client’s brand identity.


best web designer in singapore 

digital marketing and web design experts in singapore

MediaOne is ranked top for Singapore by an international ranking body. See: The portfolio for MediaOne encompasses a variety of different innovative website designs that span across all platforms, media, and screen sizes.

MediaOne promises that when a business website is being created, the sites are being designed by Artisans who are skilled in providing the best images for online websites. These sites are not developed with the use of automated out of the box software applications. Instead, many of MediaOne’s website deliverables are customised with the use of hand coded to scale program applications.

MediaOne has ex journalists in its talent pool from major media like SPH and Guangzhou Daily – providing high quality content to help the website connect and engage readers, converting visitors into leads for its legions of customers.

Price (Estimate): Estimate for clients are provided by phone, website or email

 **Note: When a client needs further assistance, no retainer package is necessary

Services Offered

  • Design
  • Website Development
  • Mobile App Development (iOS & Android)
  • eCommerce Development
  • Content Management Systems (CMS)
  • Content Strategy
  • Facebook Marketing

Age of Company: 10 years

Best Known for: Leading brand for website designs. Additionally, when a business secures the services of MediaOne, they are normally long-term loyal clients that stick with MediaOne for at least an average of 2.9 years. MediaOne stands out because of their expertise in SEO and SEM. Clients can be sure that their websites will be mobile responsive and SEO/SEM-friendly to help rank on search engines quickly.


Verz Design


Verz Design has a diverse collection of projects that they have worked on to-date. Their clientele includes a wide range of collaborative efforts, from designing custom websites for Singapore businesses to creating responsive web designs for desktops computers and mobile devices. You can check out their official website to see a large collection of their web development in their portfolio.

Services Offered

Verz design is considered to be one of the best web design agencies in the industry since it offers an end to end solution for all of a businesses needs. Therefore, when you enter their official site you will see a brief overview of what types of services that this group of web design developers provides. Some of the more notable include the following:

  • Web Development
  • Corporate Web Design
  • Creative & Interactive
  • Premium Design
  • E-commerce
  • Custom Programming
  • Mobile app

Consultation Services

  • Sales and Marketing
  • Custom Development
  • Branding
  • CDG

Search Engine Optimised Websites

It is also important to note that Verz Design specialises in marketing the sites that they develop. With the marketing strategies that they incorporate in their web design projects, their business sites will perform well in the major search engines ranking. Also, since many of Singapore’s new businesses may be targeting local mobile and social media network audiences, the plans that Verz Design specialists create will not only increase the mobile users that visit the site on a regular basis but also generate more sales. So, if you are interested in the types of digital marketing campaigns that can be included in your site, you should make sure that you are asking about the best custom SEO and SEM marketing campaigns that will suit the needs of your business.

Visit their website and browse through their web design projects. You can also call the customer support department on +65 6841 1680, or email them on You can also visit them at their office, 56 Kallang Pudding Road, #07-05/06 HH@Kallang, Singapore 349328 and WhatsApp them on +65 6817 45609.

Prices (Estimate) – Contact number provided

Age of Company – Founded in 2009

Company Commitment: Web Excellence provided through compelling content, qualified traffic, and awesome designs.

iFoundries Pte Ltd

iFoundries Pte Ltd is a top web design agency offering premium website solutions to SME and established companies in Singapore. They are one of the most respected web designers not only in Singapore but all over the Pan-Asian region.  They started out offering only web design services then added web development, and now their services portfolio includes

  • Web design and development
  • Inbound marketing
  • Digital marketing
  • Web hosting
  • Email antispam solutions

The agency currently has over 600 clients including the Raffles Marina, Tanglin Club, Singapore Airlines, Subway Singapore, Country Holidays Pasta Mania, Deloitte, and more listed on their website Contact iFoundries Pte Ltd via email on or visit their Singapore office located on 69 Ubi Road 1, #09-25 Oxley Bizhub, or call them on +65 6297 7751. They also have regional offices in Ho Chi Minh City, Vietnam.

Oasis Web Asia

If you google for ‘best web developer’ you are likely to chance upon Oasis. Through their years producing top of the line web design and development for Singapore small enterprises and large corporations alike – they have emerged one of the most cost-effective agencies around.

This agency was awarded Promising SME 500 and also  Excellence in Mobile Marketing as well as Marketing Magazine’s Agency Of The Year Awards 2015 in credit to their achievements in mobile app development and marketing.

In recent years Oasis has started to specialise in mobile applications which are used by their numerous clients such as Ion Orchard, Comfort Driving Centre, Casio, Diakin, and many more.

Contact: +65 81579012 or Email:

Age of Company – Founded in 2009

Company Commitment: Web Excellence provided through compelling content, qualified traffic, and awesome designs

Services Offered:

  • Web Development
  • Web Design (CMS)
  • Mobile Applications
  • E-Commerce Development
  • Real Estate Solution
  • PPC and FB Marketing



eFusiontech has a portfolio that features a diverse collection of work that encompasses many of this industries favorites. Therefore, if you need a web design project that needs to be done, you will have an opportunity to see examples of the following:

  • E-commerce
  • CMS/Corporate
  • Portal and Registration
  • Static, Mobile and EDMS
  • Identity / Print Design

All of which are provided for prospective clients who want to view the web design work prior to making their hiring decision.

Services Offered:

  • Web Development
  • Web Design
  • CMS
  • Registration Systems
  • E-commerce
  • Custom Programming
  • Web hosting
  • Web Maintenance

Prices (Estimate) – Contact number provided and Online Inquiry Form

Age of Company – Founded 2004

Company Commitment: Leaders in In-house web design services, content management systems and e-commerce website development.

i Concept Digital

Heralded as the digital creative agency that specialises in web design and 360° digital solutions, I Concept provides turnkey solutions that seamlessly allow all branding and advertising objectives to meet, all at once. From social media management to content marketing, I Concept’s portfolio is a humble showcase of their vast experience handling projects across industries.

Through the years, they’ve delivered a vast variety of websites and digital campaigns for both Small and Medium Enterprises and Multinational Corporations. Immerse yourself in a memorable online experience with some of their best works across diverse industries on

Services Offered:

  • Customised Web Design
  • E-commerce Design & Web Development
  • Marketplace Solutions
  • Digital Marketing Strategy, Planning and Consultancy
  • Google Adwords Marketing (Search Engine, Google Display Network etc)
  • Social Media Management (Facebook Marketing, Instagram Marketing, LinkedIn Marketing)
  • Search Engine Optimisation

Years of Experience : 10 years


Staff Strength: 22

Expertise: Integrated 360° solutions across Digital Marketing Platforms

Elves Lab

The agency has been at the forefront of aiding emerging businesses that do not have the financial might of established companies get professional web design services. Since July 2000 Elves Lab has provided turnkey web solutions to their clients which come at an affordable fee. Their IT competent web designers can churn out everything from a simple responsive website to complex CMS to the implementation of customised web systems. 

Services Offered:

  • Web design and development
  • CMS system and web app development
  • Online and local SEO
  • Ecommerce integration
  • Print services for branding, publication, advertising and more

They have clients in virtually all sectors in the Singaporean economy ranging from education, food and beverage, ecommerce, corporate, industrial, medical, the public sector, and so much more. They have attained a client retention rating of 94%, and their notable clients include the Action Community for Entrepreneurship, the Civil Service Club Star Games, Hospice Care Singapore, Bonjour Bread, to name a few.

Visit the Elves Lab website, for more information on the company or drop by their office at 67 Ubi Crescent #06-05 Techniques Centre, Singapore 408560. You can also call the customer help desk using +65 6844 3520 during normal business hours which are 9 am to 6 pm on weekdays, and 9 am to 1 pm on Saturday, but this is for appointment clients only.

Wishbone Digital Group

This is a web design agency founded in 1997, and it is heralded as a top web designer in Singapore for staying on course of trends, and a knack for surpassing client expectations. This has ensured that they maintain a spectacular 80% client retention rating.

Their artistic excellence, solid foundation, and technical ingenuity are the basis for their glowing reputation as a top web designer in Singapore. In the beginning, Wishbone Digital Group only offered web design services, but over the years they have increased their portfolio to include the following services.

Services Offered:

  • Web design and development
  • Development of mobile and web applications
  • Search engine optimisation
  • Digital marketing
  • UX and UI design
  • Eye-tracking research
  • Reputation management

They have a glowing client portfolio that includes notable brands such as VJC Students, Clean and Green Singapore, the National Geographic Channel, and Supernova to name a few of their 156 clients. They have mid-level rates suitable for both established as well as small and medium enterprises.

Visit their website and get an insight into their web design and other services. You can contact them on +65 62974404 or +65 9747 7499, or write them an email on or visit the agency at their offices on 60 Paya Lebar Road, #07-15 Paya Lebar Square lobby 1, Singapore.

Smart Hosting and Design Solutions

This web design agency has been in business for close to 20 years. It was voted the second-best web design company in Singapore in September 2018. They are not only renowned for their online services, but also for their offline business solutions that complement their web design services. Smart Hosting and Design Solutions offers the following services.

Services Offered:

  • Domain name registration
  • Web design and development
  • Web SEO analytics
  • Mobile and website application development
  • Email/web/FTP hosting
  • Corporate identity and online branding
  • Social media marketing and optimisation
  • IT support
  • Marketing collaterals
  • SMS marketing
  • Printing and publishing

Smart Hosting and Design Solutions have maintained a 92% client retention rating, and their client portfolio includes top businesses in Singapore such as AltaVista, AllTheWeb, Debonair Male, DMoz, and more. Vist their website, and contact them during business hours on +65 6337 7971, or use the 24/7 email support facility using They are headquartered at No.1 Sophia Road, Peace Centre #07-17, Singapore 228149.

Digital Marketing Agency

This is one of the top web developers in Singapore, and they also offer web design and other online solutions in several other countries. They not only offer strategic web design services, but they also offer complimentary services for an all-around website.

Services Offered:

  • Web development
  • Reputation management
  • Professional SEO services
  • Conversion optimization
  • Content marketing
  • PPC and link building
  • Social media optimization and marketing

Digital Marketing Agency specializes in the provision of these services in various industry sectors including construction, education, medical, financial, travel and hospitality, franchise, and many more. Some of their notable clients include Trip Advisor, Kohler, Promogo, Makeable, as well as various blockchain companies.

Their Singapore offices are at Level 18, 20, and 21, 16 Collyer Quay, Singapore 049318. Visit their website, for client testimonials and an in-depth look as to why you should hire them; be sure to look out for the Singapore section. For service quotes and consultation, contact them via email on

Creative eWorld

This is a relatively growing design agency that offers high-quality web-based business solutions to other small and upcoming enterprises. Their services are geared towards educating and empowering their clients to record a maximum return on their investment.

The agency specialises in web design and developing in-house web solutions while also collaborating with other tech companies to provide a wide range of services and products. Creative eWorld is renowned for offering reasonably priced services.

Services Offered:

  • Web design and development
  • Digital marketing
  • Search engine optimisation
  • Website maintenance
  • Mobile and web application development
  • Freight forwarding software
  • WHYZE solutions for Easy Pay

Creative eWorld Pte Ltd boasts of a 95% client retention rate. Their top clients include Warner Music Group, Advocatus Law LLP, the Thomson Women Cancer Center, Everbest, Gallery T, Beautiful Stones, Tianfu Steamboat, SingTel, the Hosen Group Ltd, to name a few of their 250 active clients.

Visit their website to see some of their web design and other works. You can also visit them at their office on 351 Alexandra Road, #05-01, Singapore 159944 for consultation. For customer support and service quote, contact them on +65 6392 2857 or send them an email at  

Aiden Creative Pte Ltd

The web design agency has been operational since 2012 and has made a name for itself by having a knack for implementing trends shaping the modern digital space in Singapore. Aiden Creative Pte Ltd harnesses social intelligence, and it is the key differentiator that makes their services worthwhile.

They have a wide range of competitively priced services aimed at helping businesses, as well as individuals, create a significant online presence. They not only offer web design but complementary services.

Services Offered:

  • Web development
  • Pay per click advertising
  • Search engine optimization
  • Website analytics
  • Social media marketing
  • Conversion rate optimization
  • Email marketing software
  • Android and iOS application development
  • Custom ERP solutions

You can get more information on these services on their website, They have an impressive 93% client retention rating, and their clients include local and overseas clients such as Esplanade, MediaCorp, Maybank, Future Fashion Now, U Sports, Mount Faber Leisure Group, Zest Academy Group, NTUC Club, the Jewel Box, TTG Asia, and more.

For quotes on their services, send them an email on, or visit their main Singapore office at 229 Mountbatten Road, #02-04 Mountbatten Square, Singapore 398007, or their branch office at 45 Jalan Pemimpin #11-02, Singapore 577197. They also have a branch in Myanmar.

Above1 Pte Ltd

The agency focuses on two main aspects of web design which are building a responsive website and helping their clients in marketing it. They have been in business in Singapore since 2006, and their secret to excellence is in exemplary customer service and support. Above1 has a body of trained and experienced personnel that can offer the following services.

Services Offered:

  • Web design
  • Web development
  • Digital marketing

Above1 compensates for its limited range of services by being the true masters of web design in Singapore. They have clients in virtually all sectors of the Singaporean economy ranging from children institutions, engineering, food and beverage, fashion, health and beauty, home and décor, and more.

Their client retention rating stands at 91% with their notable clients being Viva Madrid, FEO Hospitality Asset Management, The Online Pet Store, Big Fish Golf, the Housing Development Board, Eye Cure, and Care Asia, to name a few.

You can visit their website to view some of their previous works or send your enquiry to Their offices are on 1A Kaki Bukit Road3, East Point Terrace, Singapore 417821. You can contact the customer relations department on +65 6634 6276.

iPixel Creative

This is a growing web solutions company based in Singapore, and it includes a small team of creatives that have experience in web design, development, and graphic design. iPixel Creative has been in the industry since 2007, and they have acquired Singaporean and overseas clients. They are cut above the rest by their dedication to publishing valuable content on their blog.

They have articles and videos on the latest trends in web hosting, development, and design to help web design enthusiasts stay on the pulse of the trends shaping the digital space. The iPixel Creative team provides competitively priced world-class services.

Services Offered:

  • Web development and design
  • Internet programming
  • E-commerce development
  • Website and domain hosting
  • Search engine optimisation
  • Email and digital marketing
  • Web and mobile application development
  • Corporate branding

iPixel Creative have amassed over 200 active clients with an impressive 90% client retention rating. Their notable clients include Tako Pachi, Crowne Plaza Singapore, Style Infinity, Mums and Babes, Capital Advisors Singapore, Obagi Medical, Trillion Commercial, and many more. 

For a preview of their works, visit their website, as well as their social media pages. You can request a quote of their services via email on iPixel Creative has an office at 21 Bukit Batok Crescent #12-79 Wcega Tower Singapore 658065.


This is an independent design agency that has been operational since 2009, and in less than a decade, their team of web designers has been recognized all over Singapore. Krome provides web design services to business of all levels right from start-ups to enterprises.

They aim to help their clients define a strong and consistent brand identity on the internet as well as on print. Other than web design services, you can contact Krome for

Services Offered:

  • Graphic and logo design
  • Website PDPA compliance
  • Responsive website design
  • Mobile app development
  • Emailer design and tracking
  • Google Apps set up and support
  • Branding visuals
  • Google AdWords
  • WordPress performance tuning, support, and maintenance
  • Website security audit
  • Ecommerce setup and integration

They have an impressive list of clients including Adidas, SG50, Pacific Breweries Singapore, A Pixels Photography, City Harvest Church in the US, and Between the Lines Browhaus, to name a few. They have achieved a client retention rating of 87%, which is quite impressive given the competition between web designers in Singapore.

Krome provides actionable content that encompasses the trends in the services they, and you can access it through You can also visit them at their offices located on 2 Kallang Pudding Road, Mactech Building, #09-10, Singapore 349307 or contact their customer support team on +65 6749 9805 for a quote and in-depth information about the company.

Notion Age Pte Ltd

Since 2001, Notion Age Pte Ltd has accrued over 140 active clients. Notion Age Pte Ltd was voted Singapore’s fifth-best web development company in August 2018, and it has one of the top web design agencies slated to take the next decade by storm.

Their web design services are some of the most sought after in Singapore, and they continue to add new and innovative web and business solutions for individual and corporate websites. Their prices are in the mid-level range and are affordable for SMEs and established businesses. They enjoy a 90% client retention rate primarily for the following services.

Services Offered:

  • Web design and development
  • Search engine optimization
  • Email and digital marketing
  • Custom Content management systems
  • Web and mobile application development
  • Integrated PR and marketing

They have notable clients in their portfolio including Microsoft Singapore, OHMM, Edenred, Regus Singapore, Civil Aviation Authority Singapore, TechSource Systems, Toshiba Singapore, Mitsubishi Asia, and many more. 

For a preview of their web design projects, visit their website, and contact them via phone on +65 6438 8303 for a quote. They are located at 331B Beach Road, Singapore 199562. Notion Age Pte Ltd has 50 full-time employees, and they hardly outsource their web design clients to subcontractors and freelancers.

Milan Design House

The Milan Design House has been feted for helping startups, and SMEs realize their potential with world class web solutions. They are a custom website building and design agency, and they have been operational since 1999 after breaking ranks with HostSG. They have provided their web solutions to over 500 clients in Singapore and the greater Pan Asian region.

Services Offered:

  • Web design and development
  • Web SEO Analysis
  • Advertising and online brand identity
  • System integration
  • Search engine optimization
  • Digital and email marketing
  • Custom content management systems
  • Business consulting

They have an average of 89% client retention with over 200 active clients. Some of their notable clients include the Singapore National Eye Centre, Skylon Export, Sony Singapore, Global Green Partnership, Adroit Envisage, Shangrila Adventure, and Javamaids, to name a few.

You can view their works on their website, and review client testimonials for more reasons why you should work with the Milan Design House. You can also call and request a quote for their services on +65 6305 9999 or visit their offices on 10 Ubi Crescent #03-02 Ubi Techpark, Singapore 408564.

Now You Know Who The Top Web Designers Are, Now What

These are the top web designers in Singapore. There may be others that can come close, but we considered those that offer web design and complementary services. If you are looking around for a web designer drop them an email or call them for a quote on their services.

Designing a business website may not be easy as some people may think. Since today’s trends in websites require a wide variety of different methods to create a successful website, Singapore business owners should make sure that they employ the best web designers in their local areas. Choosing the best service provider can be challenging. However, when you are familiar with what to look for, you can make an informed and profitable decision for your company and its needs.

This is one of the main reasons why business owners in Singapore should consider several different factors before they select a web design company. Some of the most essential include a web design company that possesses the following characteristics: many years of active experience in creating different types of innovative web designs, a commitment to providing excellence in whatever services that the company offers and a portfolio that shows what the web designers can do for you and your company in any given business situation.

top website designers in Singapore

How to Choose the Right Web Design Company

Adapting to the various technological advancements in the world is something that businesses often have to do. The late 2000s came with a sharp increase in internet penetration rate in Singapore that forced companies to modify their strategy. Many companies figured that the best way they could relate to the people online was by creating a website.

Some companies made the shift remarkably while others did not put much thought into their websites and ended up with expensive and pointless sites that did not help their overall business strategy. This paradigm shift marked the first significant move in the buyer-seller relationship that has continued to inform business decisions.

Nowadays, the power is literally in the hands of the buyer. Clients can buy products from companies through their phones and are not afraid to shift their loyalty if the company they are dealing with currently does not meet their needs. Top on this list of needs is an excellent website that they can easily navigate.

There is evidence to support this claim; 67% of users will leave your website if they are having trouble navigating it, 79% of people admit they are less likely to return if they have trouble with a site’s performance, and 44% would pass on information to their friend if they have had an unsatisfactory experience buying something from your website.

The stakes are very high when it comes to website design. You need to do it right the first time or hire a website design company to do it for you. Companies that already have a site need not worry as they can also employ such companies to redesign the site for them. They can pass off the website redesign as part of a rebranding process; company rebrands generally pique the interest of users.

You can use the following guidelines to select the best website design agency in the market:

Visit the Agency’s Website

The agency’s website is their main selling point. It is an indication that they can do a fantastic job for you if you hire them. There are several things you can check on their website to confirm this.

First, the load speed. 40% of users will close a tab if the site takes more than three seconds to load. This speed is even more crucial if they are using a phone as their attention span is typically lower. Therefore, the agency’s site has to load fast.

Second, the images used on the site. High-resolution images create a more delightful experience for users. It gives them a well-needed break from the block of text on the site and enhances the aesthetic appeal of the site. Stock photos and low-quality images, on the other hand, communicate inauthenticity and shoddiness.

Third, the ease of navigation and how quickly you find information. The most crucial information should be on the homepage. It should also be easy to find other pertinent information. A site with a lot of content should make use of the search functionality.

Lastly, the colour scheme used on the website should appeal to the senses. A great first impression is critical if you are going to ensure that users stay on the site long enough to buy something or engage with the content. An excellent site is one that embraces white space, uses different colours on the call-to-action buttons, and uses a font colour that contrasts the background colour.

Look at their portfolio page

While looking at the agency’s site is an excellent first step, it may not always give you all the information you need to know. However, going through their previous work will.

Many agencies endeavour to show that they are more than capable of handling any project. As such, they have a dedicated portfolio page on their website. You might even find short testimonials from business owners that commissioned the sites on this page. It is critical that websites have this page since it shows their commitment to transparency.

You can also go through their portfolio page to see if the agency has worked with companies like yours before. For example, if you are an e-commerce website, you need to know that the agency can design a site that can handle a significant number of people without any downtime.

Check out the complete list of services they provide

Nowadays, it is difficult to find companies that focus only on website design. This is because website design is just the first step of developing an online presence. Agencies usually provide other digital marketing services such as search engine optimisation (SEO), search engine marketing (SEM), social media marketing (SMM), and online reputation management (ORM). 

SEO is crucial if you want to make your site competitive from the get-go. Adopting excellent SEO practices enables you to drive organic traffic to your website as users will be able to find the site on the first page of Google. A whopping 75% of people never go past the first page.

Therefore, you may not need the other services immediately, but SEO is required from the start. Some companies provide SEO services for free as a way of incentivising people to take up their web designing services while others charge extra because they offer this service.

There are also other agencies that will give you a discount on the above services if you choose them as your web design partner. Always look for this information before selecting an agency.

Get their pricing

Some agencies give web design and the above services as one package while others provide them as separate services. Others understand the need for SEO and offer web design together with SEO as one package. This affects how they price their services.

You need to know exactly what you are paying for so that you choose the services that you need. For example, you may not need ORM from the jump, but it is a vital service that you may need down the road when your business is involved in a controversy.

You will need to contact the different agencies to get their pricing as most of them do not publish it online. The conversation about pricing should also include any hidden costs that the agency might have.

Ask about the use of a content management system (CMS)

Marketers are right: content is king. One of the best ways of turning leads into sales is by producing content for your site. This content educates users about your products and also gives you the chance to display your expertise in a subject matter.

Incorporating a CMS to a website enables you to post as much content as possible on your site. There are a variety of content management systems in the market. WordPress, Drupal, and Joomla are commonly used when you want to set up a blog feature on your website while Magento and PrestaShop are widely used on e-commerce sites.

A good web design agency is one that is familiar with one or all of these systems. An agency that insists on a static HTML website will make you lag.

Responsive design

91% of Singaporeans use smartphones to access the internet, 71% uses laptops/desktops while 42% use tablets. You need to account for all of these when designing your website.

You can do this by requesting for a responsive design. Such a design will give your website a flexible layout that adjusts according to the user’s screen size. This ensures that the texts are legible and the images are clear even when a user is using a smartphone with an incredibly small screen.

The number of people using smartphones to access the internet is rising steadily. Ignoring these users can be a company’s undoing.

Test their knowledge of your company

An agency that wants to design a website for you should know intricate details of your business. They should know your target audience, your competitors, and your unique factor. Knowing all these helps these agencies design a more tailored website.

For example, if your business sells high-end products to men, then the agency knows that black is a good colour choice for the site. Pink or purple is a superb choice if your company sells women’s products.

The knowledge of your competitors will enable the agency to know which designs they need to stay away from so that your business is not labeled a copycat. Accusations of copying a competitor have been rampant in recent times and have seen some of the biggest companies pay huge amounts of money to settle legal problems.

The unique factor, on the other hand, is the company’s major selling point. An agency needs to know this so that they can place that information conspicuously on the homepage.

Latest design trends

The web design world is not rigid or slow. Discoveries are regularly made and incorporated into websites to give them a fresh look and feel.

The best agencies keep up with these trends. They know which trends will merge perfectly with the design of your website and which ones should not be used.

The best way to determine if they are familiar with the latest design trends is by visiting their website. Check if they have used these trends and how it has merged with the overall design. You can also check the sites in their portfolio.

Ask about the availability of the contact person

Many agencies typically brainstorm a project as a team to come up with ideas that will make your website unique. However, the design work is usually left to two or three people in the agency. This is certainly not a bad thing, and many agencies do it.

You will need to have direct contact with the person handling the project in such a situation. Many a time, people forget to tell a web design agency all the features they want on their website when they first have their meeting. The contact number of the project handler can help you to correct this.

You may also want to receive progress reports from the agency so that you can better plan your business objectives. The availability of the contact person is thus very crucial. Agencies typically give out the phone number, email, and Skype of the contact person.

However, not all of them keep the communication lines open. Asking this during the first meeting ensures that you are on the same page throughout the entire project.

Customer support after the end of the project

Many businesses like to run promotions and giveaways to improve the brand’s image and increase engagement with clients. Some of these campaigns are so successful that the site crashes due to the unprecedented number of people visiting the site.

This issue needs to be fixed almost immediately. A customer support line that is active for 24 hours a day makes this possible as the designers can be quickly alerted to the issue.

Therefore, choose an agency that promises support after the end of the project. Remember to ask if the support is 24/7.

Updates to the website

Businesses usually discover features they need to add to their website only when they start running it. Some functions are vital and need to be added immediately while others can wait until a later time. Other times updates need to be done because the current features are outdated.

Knowing that an agency can respond quickly to an update request is crucial. You need to know that the operations of your business will not be affected because of the unavailability of the agency.

Therefore, make sure that you ask this question. The best agencies respond by telling you that they usually pair up the company with the designers who worked on the site the first time.

You should also ask if the agency will provide training for your employees who will be updating content to the website using the CMS. Updating the content on your site can be a daily process; you need to have in-house people who can do that.

It is also important to establish an open line of communication with the designer right from the outset. You want to be sure that the project is set out for success — and come what may, there’s only room for making the project work.

What Questions Should You Ask To Shortlist A Good Web Designer/Developer

Question 1: How Much Experience Do They Have?

Experience is key in web designing. Whoever you decide to go with, the first thing you want to find out is if they’ve handled a similar project before.

This is NOT to say that all designers with only a year or two of experience are NOT up to the task. But you can’t deny the fact that industry experience is of incredible value in this. Meaning, to be on the safe side, you might want to go with a firm that has an upwards of five years’ of web designing experience, unless otherwise.

Question 2: What Kind of Websites Have they Been Designing?

With this question, you’re interested in finding a web designer with the broadest range of experience. You’re interested in a web designer who’s handled everything — starting from simple micro-site to a complex SaaS project or e-commerce site.

 Another way to look at it is that you’re working on a special kind of project — one that can only be done with a special hand. So in a way you’re only interested in finding a web designer that specializes in it. If NOT, at least has a dedicated team of designers with a specialty in your kind of websites.

 Another reason for asking this question could be that you’re trying to establish if the web designer understands the scope of your design project. You don’t want a design mismatch so you want to be sure that the designer has a rough idea of what it is you’re looking for before you can go ahead and assign the project to them.

Let’s take, for instance, your plan is to set up an e-commerce website. But it just so happens the agency you’re interviewing has only been designing static HTML websites. Goes to show the web designer in question only has a small chance of nailing the project.

Question 3: What’s their Procedure for Designing a Website

 This is the question that’s going to help you establish on whether you’re dealing with a newbie designer or a real pro with years of experience.

An experienced designer who’s been in the business long enough understands the web designing process to the finer details. They won’t be fumbling at the question because their years of experience makes it a breeze for them to spell it out.

Having gone through the process over and over a zillion times, either by walking their clients through it or working it out in a project, this is one thing you can be sure of waking them in the middle of the night and have them run you through it right.

Don’t expect to be wowed by the procedure. But it goes to show that the designer has a plan with regards to how they approach their projects. They don’t just jump straight in, they have a well laid out procedure that they follow to ensure the project is as successful as planned.

You want to be guided through the procedure for some assurance that the underlying designer won’t be outsourcing the services from somewhere else. By asking them to run you through the procedure, what you are also trying to establish is that you’re NOT dealing with a middle man or broker. Just in case you want some changes made or to be updated on anything, you want to make sure that you’re dealing with the right developer and NOT some broker who’s completely clueless as to what the project is about.

Also worth noting is that a detailed step-by-step guide on how the designer plans to work on your project will also be coming in handy in estimating when the project will be due. You have a deadline, and the guide they give serves to help you schedule a launch date.

This is how you know if you’re dealing with a professional designer: if they have the process at their fingertip and don’t need to refer to anyone, then they have been doing that for years to understand it fully and get it done right.

Question 4: Do they have a Past Client that can Throw in a Positive Word for them?

A reliable web designing company will have all the much-needed reviews and recommendations. But that’s NOT enough because it’s possible to fake it up. What you need is to hear it straight off the horse’s mouth, from one of their past clients who’s willing to step up and vouch for them.

There must be enough evidence pointing the client as the legitimate owner of the site in question. This should be the person they enjoyed working, and who’s so thrilled by the work that was done to a point that they got no trouble leaving behind raving reviews about it.

Even better, the client must be willing to give you the juicy details of how the project went down. Why did they choose the designer in the first place and what exactly did they like about the completed task? Would they still be hiring them in the future or this was a one-time project?

If the company finds it hard to connect you with one of their past clients — or even after connecting you to one, you find it that the client doesn’t leave much of an impression behind, then that’s reason enough to consider checking out a different web designer for the project.

Question 5: When Will the designer be having the Next Designing Project?

Reliable designers are one of the most sought after people. Their work sells, and more clients will, therefore, be flocking in to get their sites designed.

So yes, the designer you choose has to have some wait-time in between. They must be hinting towards fixing you on their schedule, unless otherwise.

 So if by asking this question the underlying designer screams tomorrow, then that’s reason enough to look into the next available option. Of course, you want your work to be completed on time — at the same time, you don’t want the designer to rush through the project, trying to get it done fast enough before the next client pops up.

It bears repeating that a reliable web designer will be planning in advance instead of doing things haphazardly in a desperate bid to please you or the next client.

Question 6: Have they ever been involved with Projects that have Similar Goals to Yours?

The designer you decide to go with should be in a position to see where your business is headed. They should be able to see your vision and be able to hinge you closer to it.

It through this that they’ll be in a position to understand the kind of website your business needs. They should be able to understand what it is that you want to achieve and be able to lay it down for you in the form of a website.

For instance, if your plan is to set up an e-commerce website, then the designer you decide to go with must have successfully dealt with lots of similar projects. Whatever it is, the last thing you want to see is the designer experimenting with the idea you have.

Question 7: How Long do they take to complete a single project from start to finish?  

As a business person with a vision, you certainly have a time-frame with which you wish to complete the project. You must have a deadline and if you’re going to work with a particular web designing or development company, it’s crucial that they respect you enough to observe your deadline.

Different designers take different times to complete a web designing task — and that’s no reason to discredit any of them. After all web designing is all about creativity, whose flow rate may differ from one designer to another.

What you should be doing is trying to align their schedule with yours. If their deadline is far off, try to find a way to create a middle point where you can both meet.

In brief, the designer you settle for must be willing to offer value, and one way to go about it is by making sure your project gets done within the required time limit.

Question 8: Will I be Assigned a Project Manager?

This is particularly important if you’re working with an agency – where you’ll be working with a team of web designers. Each member of the team will be assigned a different role to play, but there needs to be someone on the top to make sure that all the effort directed towards the project are well-streamlined.

A project manager also gets to act as the central point of contact. When you need to contact the company or make necessary inquiries, there should be someone specific that you can reach out with your queries and be accorded the necessary help.

The project manager you’re assigned is the person you’ll be dealing with all the way until the project is done. Meaning, they’ll be holding all the information you need concerning your project.

They’re also committed to the project, and it’s their duty to mobilize all the teams involved and make sure the project flows as planned.

Question 9: How Many Rounds of Revisions am I allowed to Request?

Just in case you want something changed or fixed, is there a limit as to the number of times you’re allowed to request for revisions or edits. A competent web designer will even allow you to request for revision with every stage of the designing process — instead of waiting for the entire project to be completed to contact them with a list of things that you want them to consider editing

It’s also worth noting that a good web designer places the needs of their clients first. In which case, there should be no limit as to the number of revisions you can request.

Question 10: What are their Payment Terms?

Many web designers, especially here in Singapore, would be requesting for you to make a deposit first before they can get down to work, after which you clear the remaining balance upon project completion.

Others work with milestones, where they divide the project into several stages and attach an amount to each. You then get to pay after each stage until the entire project is completed.

Any web designing agency that demands that you pay the full amount first before they get down to work should be approached with caution. Most of the times, such companies or agency leave no room for changes just in case you encounter some hardships.

Question 11: Will I be Able to Edit or Update the Site’s Content On my Own?

The designer you choose should tell you if they’ll be using a content management system or pure code. If the site is static that means you’ll have to contact them every time you want to update any of the site’s content. Which is to say, you have to learn some little bit of HTML and CSS to be able to handle the edits on your own.

It’s also essential that they walk you through the number of people that will be accessing the site’s dashboard just in case you decide to go with a content management system.

Will the development agency be providing any training to your staff, particularly those tasked with managing the site? Not forgetting, will there be any documentation detailing the whereabouts of the site and how to use it?

Lastly, ask them to walk you through all the sections of the site that you’re allowed to edit and which ones among them are you NOT supposed to touch.

Question 12: What after-service support do they offer?  

Once the project is done, is there anything extra that they’ll be offering? This can range from management, free edits, or consultation.

Do they perform routine backups or are their services only limited to site development and nothing else? They should also be able to tell you if they provide any sort of security, more so if you’re planning on handling sensitive data from your site’s visitors.

Even more important, you might also be interested in how fast they respond when you make an effort to reach out to them with an inquiry. At what time of the day is it best to contact them?

Speaking of which, a good web designing agency will always have a standby team of customer relation assistants that will be working all around the clock to attend to your needs, unless otherwise.

Question 13: Will the Design be Mobile Responsive

This question should feature atop among those you prioritize on. Otherwise, this could be one of the issues that might creeps back later on in the future to haunt you.

Let them test the site on various mobile devices and make sure it loads just fine in every single one of them. Will the design work for mobile breakpoint just like it works for desktop or tablets?

A good designer will have mockups for almost every imaginable devise out there – from tablet to mobile interfaces.

The whole point is to make sure the design is at the end of the day optimized for both desktop and mobile.

Question 14: What expectations should I have as a Client?

This is super-important, considering you don’t want to set unrealistic standards for yourself. Neither are you planning to lower them simply because the agency lacks the capacity to meet it up. You, however, want to paint a clear picture of what you should be expecting from them.

You can start by listing down all your expectations and requirements, after which the web designer should be able to go through the list and single out the ones they can comfortably handle.

Make sure they know that you’ll be holding them accountable in case they fail to deliver on any of the expectations you’ve set. And if by any chance any of the expectations are unrealistic, they should let you know beforehand so that you can make the necessary calibrations to it.

The expectations can include anything, starting with clear deadlines and deliveries. Will they be providing images, content, logo or any other item that’s essential to web designing?

Question 15: Will they be providing the Site’s Content?

Some web development and designing companies work with a team of copywriters that help with drafting content for the sites they create. Some even go to the extent of helping you with optimizing the site for a prime ranking in the SERPs for a selected list of keywords.

This often falls in the list of the extra services web development companies provide. However, there’s no harm in inquiring about it before deciding if the company is fit to handle all your web designing needs.

If you’ll be writing the content yourself, at least consider asking the company for some guidelines, particularly on length, style, and tone of the articles to write. Ask them about the recommended word count per page or if the company will be helping you with research on a list of keywords to work with before launching the site.

Let’s wrap it up

Finding the right web designer to your business takes a whole lot of time and research. You have to start by developing a clear mind of what it is you want. Even with this, you want to make sure the approach you take is customer-centric.

Start by imagining yourself as the end consumer. What kind of website do you think addresses your online needs the best? What kind of website makes it easy for you to shop or gain access to the type of content you’re interested in?

The designer or developer you choose must also be in a position to understand your needs and those of your business. They should be able to present your brand in the best imaginable way possible.

It’s also crucial that the designer understands your vision and goals, and the only way you’ll have an easy time establishing that is by asking the right questions such as the ones above.

Your customers expect you to have a highly functional website and will keep off your products if you have a poorly done one. The above tips will help you find a web design agency that will deliver the site that your clients will love.

Get in touch with us for website design and development services in Singapore. 

Editor’s Note: do you feel your company deserves to be listed? Then contact us at or call us at (65) 6789 9852 today.

Top Web Designers in Singapore | Web Design Singapore Guide
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Top Web Designers in Singapore | Web Design Singapore Guide
Here are the top website designers in Singapore. We feature the best web design agencies and highlight some of their best web design & development projects
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December 03, 2017

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