AI Agents Are Now Searching On Behalf Of Your Customers. Here Is What Singapore Businesses Should Do About It.
A senior procurement manager at a Singapore manufacturing firm asked ChatGPT last month to shortlist three HRMS vendors suitable for a 180-person mid-market company. ChatGPT returned three vendor names confidently, with rationale for each. None of the three were the incumbent market leaders by market share. The procurement manager spent the next two weeks evaluating only those three. This scenario …
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