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This may be the most important discussion you may have in kickstarting a proper and effective campaign that has deep and long-term effects on your branding, messaging, engagement and sales.
> build your online presence and share of mind
> increase your brand visibility
> attract real customers
Knowing your audience is the first step. Get to where your target customers are conversing about you. Engaging and connecting with the right target audience can establish stronger brand connections. In turn, this will translate into more visibility and conversions.
Social media marketing services can help companies increase web traffic, increase visibility, boost branding, engage with customers, generate leads and improve sales via Facebook, Instagram, LinkedIn, Twitter, Tiktok, and other platforms.
It also helps them interact with their customers directly, as well as promptly respond to their queries and comments.
It’s smarter to engage a full fledged agency like MediaOne which is responsible for some of the most high profile campaigns in Singapore.
Facebook commands the biggest pie in the social media world with 2.9B users worldwide.
It works amazingly well for B2C products and services such as fashion, beauty, education, travel, FMCGs and many niches.
Our social wizards are experts at competitive analysis, audience targeting, persona construction, branding, positioning and hitting your audience with the right messages whether its paid media or organic postings to draw business your way.
Instagram or IG its commonly known is viewed by 2B people worldwide.
A big attraction is that IG appeals to the modern human who typically does not like to read, but to imbibe in nice photos, graphics and videos.
MediaOne takes pride in having one of the most talented Instagram marketing teams in the country who are capable of creating stunning visuals that draws in your target base like bees to honey.
In today's era, people have stopped trusting brands and corporate marketing speak.
However they do trust people they can identify with who speaks their language. This is where influencers come in.
Finding the right influencer is not easy, which is why we come in. With our AI driven tools and methodologies in identifying the correct fit as your mouthpiece takes a lot of analysis. Furthermore we manage them to make sure the right message goes out at the right crucial time.
Talk to up to 830 Million LinkedIn members around the world.
LinkedIn carries your message to the right executives who are in the position to respect you, follow you and buy from you.
MediaOne uses LinkedIn to laser target people you need to impress locally and internationally.
Message up to 166 Million Twitter users around the world.
Twitter is an excellent mouthpiece to broadcast your messages to followers instantly. Build your branding and community with ease.
MediaOne helps you setup and make an impression fast!
Tiktok now boasts 1BIL users worldwide.
Join the global revolution! Reach out to the masses who use Tiktok to be entertained, to learn, to connect.
Yes while its true Tiktok reaches the Millenials and Gen Z's, and most of them just want to chill while surfing. But many companies have succeeded in using this platform for branding, brand activation, selling FMCGs, courses and even million-dollar properties.
Heavily experienced with all tiers having worked with small (e.g. Antidote) and mid (e.g. Nation) and big brands (e.g. P&G)
While other agencies just post and engage, MediaOne focuses on the prize: share of voice and conversions
MediaOne is the top agency for SEO, SEM, content marketing and high conversion websites so its Multi-Dimensional for you.
A social media marketing agency is a team of experienced professionals who help clients conduct marketing activities that help to improve their branding, reach, engagement, traffic, and sales in line with their business objectives.
You can expect these services:
Facebook and other social platforms have made it much more difficult for businesses to get organic traffic to their business pages. This means that you must use target and retargeting ads to get the most out of your campaigns.
This makes it important that you set aside a budget for your ads and influencer marketing. However, a higher budget does not always translate to more enjoyment due to changing consumer behaviour and platform algorithms.
When creating a budget for your campaign, you should allocate between 15% and 25% of your marketing funds on organic and paid advertising. On average, it will take SGD 1.50 to direct a lead.
In order to excel, you need a strategy that transcends that of your competition. A social media strategy is a summary of everything you plan to execute and hope to achieve on social media. It guides your content creation and sharing actions, and it lets you measure the success of your campaign.
The trick to creating a winning social media marketing strategy is to keep it concise. Avoid making it too broad that it becomes unattainable and impossible to measure. This is the best way to create a credible strategy
For a long time now, there have been arguments on the online channels that make up social media. To most people, Facebook, Twitter, Instagram, LinkedIn, Pinterest, are the channels that make up social media. However, these are just but one category called social networking platforms.
Others categories include bookmarking sites such as StumbleUpon, which allows users to save and organise links to their favourite websites. Social news sites such as Reddit allow users to post article and news links on the sites for other users.
Media sharing sites such as YouTube are platforms that allow users to share multimedia content. Microblogging sites are platforms that allow users to submit short entries that include links to products and services. Twitter is one of the most infamous microblogging websites today.
Finally, forums and blog comments are also part of social media, and they provide an opportunity for users to engage in conversations by making posts and responding to messages left by other community members.
With that said, an experienced agency will help you identify all the available social media channels that will help you engage with your target audience. For this reason, you need to ask them questions to test their competence on a wide range of social media channels.
You should create the most relevant and valuable content that will resonate with and convert your audience. However, several tools will help you know which content is appropriate for your audience.
A tool such as BuzzSumo creates a list of the most shared articles in your field from the past year, month, or week. On the other hand, a tool such as Nuzzel, will compile a list of the most relevant articles from the people you follow and email them to you.
You could also try other tools such as Quora, Sway, Feedly, Subreddits, LinkedIn Pulse, and Digg Deeper. These tools will help keep your followers interested in your brand by sharing valuable and relevant content that helps them find solutions to their needs.
Social media and search engine marketing are related, and you will find better success by knowing how they correlate to increase brand visibility. While social media marketing focuses on discovering new customers and content such as news items, the discovery part is a search activity.
Social media activities will also help build links that will support your SEO efforts. In order for people to find your content or business pages, they must use the integrated social media search engines. On top of this, social connections also help in influencing the relevancy of search results either on the social media platform or on the mainstream search engines such as Google, Bing, and more.
You would think that something we use every day, businesses would get it flawlessly. However, businesses keep on making mistakes with their marketing, which costs them not only time and money but also traffic and a reduction in the number of followers.
The first mistake is getting the social media marketing strategy wrong. Other mistakes include being inconsistent in how you post the updates and more. Here are more mistakes you should know about, but you should redeem yourself by analysing the results from management tools.
However, you will avoid most of these mistakes when you identify and target the right audience and keep your cool when responding to negative comments on your posts.
Finally, an important thing is to create a strategy you can adapt to different social media platforms. It can be tiring doing the processes manually, but with social media marketing tools, you can automate the process and improve your ROI.
Many marketers have the problem where their posts go without impressions. It is especially frustrating given the amount of time they put into creating or sourcing the content. The reason for this is that you posts are not visible or your followers are not interested in your content.
When measuring the post engagement, consider the number of shares, comments, likes, and clicks. To keep your followers engaged and involved, ask questions, run a contest, share the behind-the-scenes, or host a chat. This will help show your business and brand in a different light, and it will pick the interest of your followers.
Like all forms of digital marketing, marketers need to manage the campaign to ensure that you get the most out of your investment. Social media management is the process of managing your online content and interactions across various channels.
However, it goes beyond making updates, but it includes engaging your audience and constantly searching for opportunities to increase visibility.
It requires that you do the following tasks to ensure the success of your campaign
Success requires management to ensure you increase user engagement. Your customers need to see more content from you to lure them into interacting with your brand. Studies show that your customers will be open to the messages you put across on your social media.
The trouble with this is that most of us use the platforms for personal use. This presents a problem when it comes to choosing the best channel for business.
To make the right choice, you need to sit down with your team, brainstorm, and create a marketing strategy. This is a summary of everything that you plan to do and hope to achieve with your online activities.
Here are pointers on how to choose the perfect platform for your business.
Identify your ideal target audience
Define your goals
Research to know where your audience spends their time
This is not an easy process, but with proper research, you will reduce the time and money it takes to find the perfect platform. With that said, you need to monitor the metrics from every platform, to ensure that you get maximum returns on investment.
However, with changing user demographics, doing it on your own can be a challenge. A social media agency on the other hand will help you choose the most effective social media platform that will maximise your ROI.
When done correctly, a social media marketing strategy will work on a variety of social media channels. However, you must customise it to suite every platform. For example, the posting frequency will be different on your blog from that on the Instagram or Twitter platforms.
Based on the social channels you choose for your social media marketing, the type of post will also matter greatly. For example, you should share visual posts on Twitter and Instagram while Facebook posts should have many visuals with text-only updates to act as conversation starters.
You should also consider the image size and quality of the content you share. A tool such as Omnicore can help you know where to post your images. You should also consider the text while posting on different social media. For example, Twitter has a 140-character limit while Facebook, Instagram, blogs, Google+ have open-ended styles. However, you should read on the ideal lengths of social media posts.
Facebook is the biggest social networking platform there is today, and with 2.23 billion people use the platform every day, you will find your target audience here.
However, it gets complicated staying on top of the trends given that the algorithm changes often, and this means that marketers need to have a dynamic Facebook selling strategy. First off, you need to know the Facebook statistics to help you create a proper Facebook strategy for your brand.
Facebook is focused on providing meaningful user engagement, and this has created a perfect opportunity to monetise the platform. Besides this, statistics show that millennials, who are the biggest consumer group today, amount to 30% of all users on Facebook. However, you can find users of all ages and varying demographics who will fit your ideal target audience. With that said, you must use Facebook ads, which allow you to target the ideal audience.
The success of every social media marketing campaign is centred on the content shared with the audience. This makes it necessary to have a clue as to the type of content that will entice your followers to convert.
However, most businesses make the mistake of sharing their product or service features and inserting a CTA hoping to make more sales. This is a counterproductive strategy and they eventually give up. The problem here is in the content, but how do you find the right one for your audience?
There is a wide range of tools you can use to help in curating content that resonates with your audience. For example, a tool such as BuzzSumo will help you identify the most shared articles in your niche.
Moreover, you should follow people on social networking platforms who share articles related to your industry that you think will be relevant to your audience. This can be a tedious process, but with a tool such as Nuzzel, you will get emails with the most shared content from the people you follow.
With that said, tools and forums such as Quora, Reddit, Digg Deeper, LinkedIn Pulse, and more will help you curate content for your social media audiences. Professional social media agencies in Singapore will be able to help you in curating content that will be relevant to your social media marketing campaigns.
Unfortunately, the attention span of most internet users in Singapore and across the world is dropping at alarming rate. Brands today have up to 8 seconds, which is down from 12 seconds recorded in the year 2000 to create interest and hook the reader.
This means that you need to concentrate on increasing engagement and interaction to ensure success. You can do this on social media by
Hosting a chat
Sharing the behind the scenes
For example, sharing the behind the scenes operation in your organisations adds authenticity to your brand and trust. This leads to increased interaction, as well as likes, clicks, comments, and shares.
These processes are not easy to do since they require a lot of research and metrics analysis. An experienced social media agency will handle the above processes and more in less time. More so, the agency will undertake the process with a higher chance of success.
Social media has seen much change and users prefer content that engages them on a deeper level than text does. Enter video content, it will not ensure more engagement but they help communicate your ideas better than text would allow you.
YouTube is the biggest video-sharing site, and it gets over 4 billion views per day. It is the perfect platform to show your customers what happens behind the scenes during content creation or the normal running of your business. On top of this, it is the second most visited website in the world after Google.
When it comes to using YouTube for marketing, you need to have a consistent uploading schedule. You need to put thought into your titles, write a great description, add CTAs, and choose the appropriate tags and categories, among other tasks.
If you are new to YouTube, it might be a daunting task of growing your subscriptions. However, you can take a course that will help you create YouTube ads that convert and bolster the traffic to your channel. On top of this, you should share links to your YouTube videos on your social networking platforms to increase their visibility.
More so, when creating blog posts, you should link your YouTube videos to increase the chance of ranking higher on search results.
Did you know that there are different types of content you can use on social media to help engage your target audience? These include podcasts, live streams, user-generated content, infographics, videos, VR content, images, webinars, client testimonials, eBooks, and guides.
For a majority of these content types, you will need special tools than the editor on your social networking platforms and blogs. You can use tools such as VidLab, Adobe Spark Video, Adobe Spark Post, THETA+, and Zoom, among others. With that said, you cannot rely on one type of content for your social media marketing.
You can only know which content type to use by testing, asking for user feedback, tweaking, and testing again until you get the right fit.
If you do not have the resources to hire an in-house social media expert, it will be a challenge implementing your social media marketing strategies. However, picking out a social media agency in Singapore is not an easy fete. For starters, you could look into the following factors
How many followers they have on their social media accounts
The success of their previous campaigns
The agency will ask questions about your goals to ensure that they understand your strategy and expectations. With that said, do not choose a social media agency solely on price alone, research on their clients and call them, and ask questions about the agency to help you understand how it deals with its clients.
When creating a social media marketing strategy, you need to know when to post, since timing is everything. While it is easy to get through to your audience in real time, you need to post at the most appropriate time for your content to get the most engagement.
For Facebook, posts made between 1 pm and 4 pm have the most engagement on the weekends. For Twitter, you should tweet between noon and 3 pm during the workweek. For Instagram, the users are engaged throughout the week, but they are most active between 8 am and 9 am as well as at 5 pm, and 2 am.
Knowing when to post will increase user engagement and interactions. However, sticking to manual posting does not always work. To ease the process, you should take advantage of the various social media marketing tools that allow you to schedule and automate posting of your content.
This leaves enough time for you to source and create content, respond to your audience’s comments and messages, among other aspects of your business. You can also use Google Analytics and determine if you are getting enough visibility, interaction, and engagement.
A social media agency can provide valuable workforce and expertise to boost your organisation’s social media efforts. However, you need to pick an agency that is a proper fit for your company. Follow these steps to ensure that you maximise your partnership with the social media agency
Get your paperwork in order
Hire a trustworthy agency
Create efficient channels of communication
On top of this, a professional agency will require you to define your goals, plans, strategies, plans, reports, and analytics of your social media marketing campaigns. On top of this, it will help if you have done research on the best type of content suitable to your audience.
The most successful digital marketers know that it is necessary to combine different campaigns to increase their ROI. This means that you should do SEO and social media marketing concurrently. One of the ways to combine SEO and social media marketing is by transferring your on-page SEO technique by using keywords in your social media content.
Social media platforms are the perfect place for you to promote the content on your websites and blog. Sharing on your social media profiles leads to link building, especially when picked up by influencers. On top of this, increased brand awareness will improve your SEO rankings.
Google also has a partnership with Twitter where relevant tweets to the query will show up on the search results page. The partnership might not improve your website’s SEO, but it will increase brand awareness, interaction, and engagement.
Statistics show that you should post at least twice a week on most social media platforms. However, some platforms are an exception such as Twitter, Instagram, and Pinterest, which require that you post more frequently. For Twitter, it is best that you post at least once a day.
On the other hand, platforms such as Instagram, WhatsApp, Snapchat, and Facebook have stories that expire after 24 hours. This allows you to share content and create a sense of exclusivity and urgency without going overboard.
Social media agencies in Singapore know the best times to post on different social media platforms. This in turn will help you maximise your chances of engagement from your audience.
Negative comments on social media can hurt your brand image, and most brands opt to delete them as soon as they arise. However, some social media platforms such as Facebook and Twitter do not have the delete option.
With that said, you can hide the comments in the ‘Settings’ tab, on Facebook and for Twitter, you can block the offending user, report the user for spam, or mute tweets from the user. Unfortunately, this will not do you any good.
The best way to deal with negative comments is to respond to the user and offering a solution. This could include asking the user to contact you directly using a direct message or email to resolve the problem. This way, you will show your followers that you are proactive and that you are a customer-oriented brand.
You should never engage the user is a war of words on a public platform such as the comments section. This will not only lead to loss of clients, but you will be seen as an unprofessional brand. With that said, an experienced agency will be able to handle all the negative comments from your followers through a process called online reputation management.