Fortune 500 companies and budding start-ups seem to be warming up to Salesforce more than any other CRM. Indeed, the software’s disruptive approach, budget-friendly subscription model, and the state-of-the-art platform are irresistible even to its dedicated critics.
A majority of Singaporean businesses using Salesforce require the services of a Salesforce admin or consultant. These consultants are conversant with the CRM, and they facilitate your day to day operations and train your personnel.
Salesforce administrators help to implement the CRM. However, they may not be well-versed with ales force customization. A Salesforce developer or integrator can help with the customisation, implementation, and optimisation according to your businesses’ needs.
What is Salesforce?
Salesforce is a customer relationship management solution on the cloud. It’s offered as a service as a software (SaaS)
Salesforce’s services empower businesses to connect with clients, partners, and potential customers. This software has revolutionised how enterprises track customer activity and trends.
It enables businesses to market to the right customer at the right time using the right message. In short, Salesforce is a revolutionary CRM platform that provides businesses with a 360-degree view of a single customer.
The incredible thing about Salesforce is that it allows you to customize the platform’s capabilities (AI, analytics, staff training, and integration) to suit your business-specific needs. It helps you to provide better business value since your business can leverage resources, tops shelf services, and proven expertise that has been polished over the last two decades.
Examples of the Salesforce clouds include Sales Cloud, Marketing Cloud, Service Cloud, and Community Cloud, among others.
Who is a Salesforce Consulting Partner?
Salesforce Consulting Partners are firms or organisations that assist a business in adopting, implement, customise, and deploy the Salesforce CRM for optimal performance. These consultants ensure that your business is leveraging the potential of the Salesforce CRM to its fullest.
A Salesforce consultancy helps you to inch closer to your business and sales goals in a short time. Also, they help you to polish your Salesforce skills and train you on how to capitalise on them to boost your ROI.
With the increasing demand for Salesforce, the demand for Salesforce consulting partners has gone up phenomenally. As a business owner, you need to assess your CRM needs before you select a given Salesforce consulting expert/outfit.
What Does a Salesforce Consultant Do?
A Salesforce consultant is the expert charged with assisting businesses to make the best use out of the Salesforce platform. Once you decide to incorporate Salesforce into your operations, a consultant will meet with you to discuss, make suggestions, and assess critical business data.
From here, the Salesforce expert will initiate, develop, and implement a Salesforce transition. They are charged with training your employees on how to run the CRM resource.
Core Duties Of A Salesforce Specialist Include:
Gathering and analysing a client’s requirements
A Salesforce consultant collects and collates a customer’s requirements. They identify the pain points and highlight specific areas that require reinforcing with the Salesforce functionality.
Salesforce experts offer advice on diverse Salesforce offerings to enables a business to pick products that match their needs.
Salesforce consultants plan the implementation process according to factors such as client budget, quality control implementation timeline, and risk management options.
A consultancy handles the supervisory role during the implementation process. The idea is to craft remedial steps if there are issues regarding integration, UI/UX design, or customization, among others.
A Salesforce consultant moots a user adoption plan to enable users to operate the Salesforce CRM. They do this by instructor-led training, and they oversee self-directed learning sessions as well.
Why Your Businesses Need Salesforce in the Singapore Marketplace
In Singapore, businesses that need to save money on their core CRM functions should invest in Salesforce by all means. The perks are irresistible, and they make real businesses sense. Salesforce runs on a multi-tenant platform. It means that multiple users can share the technology without worrying about updates.
For many start-ups in Singapore, there are more reasons to tap into the potential of the Salesforce CRM.
- Salesforce is in the cloud. Your employees can access it regardless of time or location as long as there is stable internet connectivity.
- If your business is scaling and you require additional functionalities and improved infrastructure, Salesforce is the ideal investment.
- Salesforce integrates with third-party apps whether you want to inject efficiency into your email, accounting, or social media marketing functions.
- Salesforce is incredibly affordable, given the broad array of capabilities. It’s perfect for start-ups, SMEs, and growth level businesses.
- Salesforce facilitates the delivery of premium customer service by leveraging customer trends and behaviour. It connects companies with clients while enabling them to keep track of the customer’s journey.
Salesforce isn’t a preserve for high net worth enterprises. Small start-ups and SMEs can leverage the CRM regardless of their size, niche, or industry disposition. Your business can exploit Salesforce to:
- Design highly effective marketing campaigns
- Drive-up conversion rates and profits
- Condense the sales journey and make sales faster
- Simplify and automate processes
- Handle and delight customers better
The truth is, Salesforce helps businesses to achieve every strategy they roll out. It’s a catalyst to customer acquisition, optimal operations, business scalability, and their growth journey.
Singaporean businesses can benefit much more by partnering with a Salesforce consultant. These partners can provide development solutions depending on their expertise and industry knowledge. The additional roles they play are:
If you need an expert to develop web or mobile apps that are Salesforce compatible, you need to hire a Salesforce developer. The developer needs to have coding skills and an in-depth grasp of the Salesforce platform. They need to display strong communication and collaboration skills too.
If you need creative business solutions, consider engaging a Salesforce administrator. The need to display excellent business understanding and how to work with tools, apps, or dashboards. This expert is adept in helping clients to realise maximum productivity and ROI.
Salesforce Technical Architect
A Salesforce Technical Architect designs high integrity solutions according to the needs of a customer. A proficient architect in this context holds immense knowledge on multiple development platforms.
Salesforce Implementation Expert
Also known as a service cloud consultant, and implementation expert needs to have above par expertise and speciality in sales and service cloud offerings. These experts understand what it takes, and they deploy solutions in line with the client’s processes and objectives.
Project Design Considerations for the Salesforce.com Consultant
Before you contract a Salesforce consultant, you need to have an idea of how the entire project will run. Their preliminary output and portfolio will tell you how they’re likely to do it. However, you must know such beforehand and the kind of business info you need to furnish them with.
- Always preview the project overview document that details timelines according to benchmarks.
- Ask the consultant whether they’re going for the agile or adaptive process-make sure they explain each option
- Insist on checking a listed schedule or video that can provide a simple explanation of how the process will be managed.
- Check the client responsibilities document. It should tell you whether the consultant is keen on your project.
- Enquire the timeframe needed by the expert to work on simulation, prototype reviewing, and feasibility, and testing.
- Ask the consultant to explain how they manage project escalations and the communication means they prefer during the project
- Review the number of contractors involved, their credentials, and their location.
- Assess the scope of work to be handled and executed during each stage of the project.
Benefits of Hiring a Salesforce Consultant
To maximise your Salesforce CRM implementation, a proficient consultant is needed. Here are some benefits of engaging a Salesforce consultant.
Saves time and provides immaculate solutions
With a Salesforce consultant in your corner, you leverage cutting edge solutions that cater to your businesses-wide shortfalls and problems.
These experts fast-track processes and save your business lots of time. During the implementation phase, Salesforce experts map out indicators that enable you to measure the impact of CRM implementation.
Multiple problem-saving capacities
If your business is moving data or integrating the CRM with 3rd party apps, certified Salesforce experts leverage their proficiency to forestall data loss. Salesforce consultants give frank business strategy advice to enable businesses to make informed decisions.
Strategic Decision Making
As your venture scales, you need to make an impactful decision regarding your growth and customer relations. Businesses are increasingly looking for consultants who offer strategic implementation input.
Experienced and Knowledgeable Service Provider
Skilled Salesforce Consultant assists companies in implementing the CRM form the get-go. They ensure it’s done accurately and competently. Your business benefits from top-notched project tracking Salesforce automation, and dashboard management skills offered by the consultant and his team.
Increased Return on Investment
A credible Salesforce CRM implementation expert uses the right strategy and skills to ensure that your business achieves its ROI goals. A proficient consultant provides a high CRM adoption rate that drives your ROI.
Top 20 Salesforce Consultants in Singapore
Sciente has a reputation for re-inventing the enterprise technology consulting model. It has given the conventional consulting model a new meaning through its value innovation approach. It helps to implement top-shelf Salesforce concepts and applications to help businesses beat their integration challenges.
· Salesforce consultancy
· Business Analytics
· Business IT Strategy & Solutions Implementation
· Business Analysis & Project Management
· Change Management
· Business Application Management
51 Changi Business Park Central 2,#09-07 The Signature,486066
(65) 6635 3888
Keyteo helps businesses to optimise their performance through the application rich Salesforce platform. Keyteo’s expertise in the digital transformation field makes it easy for companies to realise their CRM goals. It operates on a transparent, friendly, and passionate approach.
· Project Management
· Business Analysis
· Salesforce solutions
16 Raffles Quay, #32-06 Hong Leong Building, Singapore 048581
(65) 6224 1860
Emerio GlobeSoft provides a diverse stack of IT capabilities for businesses in different verticals. Emerio relies on a team of tech experts with over 20 years of experience. The firm helps to implement Salesforce capabilities, and scalable, tailor-made solutions.
· Application Services,
· Infrastructure Services,
· Technology Consulting Services,
· Banking Technology,
· Managed Services,
50 Ubi Crescent, #01-05, Emerio House, Tech park, Singapore 408568
(65) 6349 2999
· IT MIS
Ranosys has enabled growth level enterprises to leverage Salesforce Implementation since inception. It prides itself as a pioneering Salesforce partner for SMEs and MNCs. The firm specialises in Salesforce implementation, integration, and Salesforce strategy building.
· Application development
· Experience design
· Digital commerce
· Product engineering
· Digital transformation
Oxley BizHub, 73 Ubi Rd 1 #06-48 Singapore – 408733
(65) 6702 2132
· D Link
· Singapore Post
· Charles and Keith
DBP is a leading provider of end-to-end consulting and Salesforce implementation services. It enables businesses to turnaround their CRM strategy by integrating Salesforce capabilities. DBP has been specializing in CRM strategy, optimization, and deployment.
· Application Development
· Application Management
· Data Analysis & Management
· Salesforce Consulting
· Websites Design and Development
#24-01, Vision Exchange,2 Venture Drive, Singapore – 608526
Weekdays 8 am-6 pm
Since 2013, Pixely has transformed from a website dev. Firm into a fully-fledged custom software developer. It has partnered with the big names in the SAAS and Salesforce platforms. It has deployed Salesforce applications to businesses in different industries for the last five years.
· Salesforce CRM
· Data Migration
· Service Cloud
· CTI Integration
6 Raffles Boulevard, Marina Square, #03-304 to 327, #03-332 to 345 Singapore 039594
Weekdays 9 am-6 pm
· CTC Travel
· Joy Management
· CJ Diamonds
CrimsonWorks is a Qualified Salesforce consultant that helps to reshape the future of Singaporean businesses. The firm understands the benefit of incorporating top CRM capabilities for businesses big and small. It’s conversant with Salesforce deployment on web, mobile, and cloud environments.
· End-to-end CRM Solutions
· B2B Marketing Automation
· Salesforce Consultation
· Salesforce Deployment
· Heroku Enterprise
57 Loyang Drive, Level 3M, Singapore 508968
65 6511 3655
Weekdays 9 am-6 pm
TechMatrix uses a consultative approach to deliver successful implementations in different verticals. It presents multi-cloud Salesforce proficiency to provide businesses with complete CRM solutions. The firm has a vast client base in fintech, manufacturing, healthcare, and banking sectors, among others.
· Application Development Integration
· Cloud Strategy Consulting
· Customer Relationship Management
· Support & Administration
2 Malacca Street #13-02RB Capital Building Singapore 048980
(65) 6224 8246
· NTT Data
Gravity Infosolutions is a certified Salesforce partner offering world-class CRM implementation, consultation, and staffing services. It’s renowned for helping hundreds of businesses in transforming the CRM field. Gravity ranks as one of the fast-expanding Salesforce consultants in Singapore.
· Salesforce Consulting
· Salesforce Staffing
· Salesforce Managed Services
· Salesforce Support Services
47/1 Block D, 2nd floor, Sector 63, Noida, Uttar Pradesh 201301, India
· Freddie Mac
IBM partners with global brands to help Singaporean businesses to realise efficiency and ROI through the Salesforce platform. As a leading Salesforce affiliate, IBM empowers companies to leverage AI and other disruptive innovations to meet their goals.
· Business strategy and design
· Application services
· Cloud services
· Network services
· Salesforce consulting services
9 Changi Business Park Central 1IBM Place Singapore 486048
(65) 1800 418 1000
Mon – Fri 9.00 a.m-5.30 p.m.
Extentia uses a Knowledge-Centric transformation approach to help businesses transform. It relies on cloud-based strategies and platforms, including Salesforce CRM to arm companies with proven solutions. Extentia employs tailored evaluation strategies that match every software and service they offer.
· UI/UX Design
· Mobile Development Services
· Cloud Computing Services
· Salesforce Consulting and Services
· SAP Consulting and Services
07-03 Tong Building, 302 Orchard Road, Singapore 238862
(65) 6521 3779
Galvantrix is a Silver-rated ISV and Salesforce consultancy. It caters to the implementation needs of high net worth enterprises. The firm creates progressive applications that are easy to integrate with the Salesforce and force.com platform.
· Salesforce mobile integration
· Sales, Service & Marketing Cloud Implementation
· eCommerce integration
· Hybrid integration
· Business Intelligence services
1, Scotts Road # 24-10,
(65) 9788 0229
Deloitte presents deep industry expertise proven solutions and seamless Salesforce implementation to Singaporean and global businesses. The firm is committed to revolutionizing business processes using the Salesforce platform. It has been feted as a worldwide leader in Salesforce implementation.
· Audit & Assurance
· Assurance Services
· Strategy, Analytics, and M&A
6 Shenton Way, #33-00 OUE Downtown 2, Singapore 068809
(65) 6224 8288
Netsuite provides a highly acclaimed cloud software Suite. It presents a bundled ERP, CRM, ecommerce, and financial solutions package.
· Global Business Management
· Salesforce CRM
· Professional Services Automation
· Omnichannel Commerce
· Business Intelligence
80 Pasir Panjang RoadLevel 22Mapletree Business City
(65) 6805 9288
Consulting Research Services has been providing top-line enterprise IT solutions and over seven years of experience. Our operations are geared towards the provision of cloud consulting, advisory, and Salesforce implementation services. CRM combines CRM and ERP applications for better outcomes.
· Cloud Strategy Services
· Salesforce Implementation
· Cloud Support
11 Beach Road, #03-01Singapore 189675
(65) 3158 3181 ext. 212
Appistoki is a boutique firm that caters to Salesforce implementation and strategy. It empowers businesses by providing cutting edge marketing and CRM tools. As a silver-rated consulting, it gives insights on Pardot, Lightning CRM, and Heroku platforms.
· Strategy & design.
· Professional Integration
· Data Migration.
· User Training & Education
Blk 67 #02-10/17 Ayer Rajah Cresent, Singapore-139950.
(65) 3158 7038
Excellink helps businesses from their start-up phase to global brands. The firm has handled capital-intensive and mission-critical IT projects. The firm relies on IT professionals to oversee Salesforce implementation and deployment in hundreds of projects.
· IT Security
· Technical Helpdesk Services
· Onsite Field Services
· Applications Support,
· IT Assets
1 Commonwealth Lane,#07-22/23, One Commonwealth,
Clouddee Consulting is a certified Salesforce partner with operations in Singapore and Bangkok. It offers consultancy, development, and training solutions through the Force.com platform. It operates under the Sales, Service, and Marketing pillars of CRM.
· Integration services
· Maintenance and support and custom App development
· Salesforce implementation and integration
252/80 Muang Thai-Phatra Complex 2, 10th Fl.,
Ratchadapisek Rd, Huaykwang
Bangkok 10310 Thailand
(662) 693- 3041
Pacific Point enables businesses to kick start their Salesforce journey from scratch. The firm employs consultants to implement and advise clients on Salesforce adoption. Pacific point uses business-critical data to help companies to incorporate the best Salesforce practices.
· Optimization Services
· Implementation Services
· System Integration
· Data Migration
· Business Process Definition
Six Battery Road, Level 42 Six Battery Road Singapore, Singapore 049909
(65) 6232 2053
Since 2009 brew Interactive has grown into a professional agency with the agility of a boutique firm and the flexibility of a top-notched Salesforce Partner Agency. Brew interactive assist businesses in Strategising and implementing Salesforce solutions to achieve their bottom-line.
· Inbound Marketing
· Social Media Marketing
· Facebook Advertising
· Lead Generation
11 North Bridge Road, #08-19, Singapore 179098
(65) 6814 2952
Weekdays 9 am-6 pm
Tips When Selecting a Salesforce Service Provider
If you expect your Salesforce implementation to bear results, you must evaluate the competency and suitability if the consultant. Here are to consider when selecting a Salesforce service provider.
Do your due diligence
Before investing in a Salesforce partner, you need to know the capacity, reputation, and suitability of potential consultants. You need to check out many tutorials and videos online. Join forums and follow blogs that explicitly touch on the Salesforce subject matter and how to find above par providers.
Define required services
Before you appoint a Salesforce consulting partner, you need to have a list of problems to be solved. For instance, if you’re looking for user experience solutions, ensure that the consultant has a team of dedicated UX and quality assurance professionals.
Shortlist 2-3 finalists
You can find the perfect consultancy service provider through several methods. Check the Salesforce Partner Community. Also, check out the App Exchange resource to determine whether a potential partner meets industry-specific standards and codes of conduct.
Use your network to find consultant
You need to check your social networks to find a reliable Salesforce consultant. Platforms like LinkedIn can lead you to a provider who is aligned to your business size and needs.
Review their Implementation Methodology
The success of Salesforce Consulting depends on the implementation approach that a provider uses. You need to ask them the method they use agile or waterfall and check whether it’s what your business needs.
Before you append signatures, ask whether the consultant will be there after the implementation is done. Check whether there is a clause indicating that they will provide ongoing support and Salesforce platform updates.
Find a trusted partner
As the demand for Salesforce consultancy surges, substandard providers are rushing in to exploit the application. Always ensure you are talking to seasoned providers. Still insist on a consultant with a long term vision for your businesses regardless of its size
Don’t engage the first one
It’s easy to have a bias towards the first Salesforce vendor with a fancy proposal. Don’t fall for word of mouth but request for a demo. Check more providers and their case studies and proof of concept.
Questions to ask Salesforce consulting company
Once you know how and where to find a Salesforce consultancy provider, you need to have the right compilation of questions to ask before hiring.
What is your previous experience?
A newbie consultant may have technical knowledge and credentials. However, their lack of experience means they may not be in touch with your business needs. You need a seasoned provider with tons of hands-on expertise.
Do you work with a certified team?
Salesforce’s certification is a stamp of approval from the CRM perspective. If they prove that their team is exceptionally talented and certified, they will offer your kind of results.
What is your implementation methodology?
Salesforce consultants use different methods during implementation. Ask them to define their approach. It helps to determine whether the process stays aligned with your budget.
Will you offer support?
A Salesforce implementation doesn’t end with the launch. Before you go with a provider, ask them to detail the help they will provide after the project is complete. Don’t forget to study the SLA thoroughly before appending a signature.
Qualities That Make a Great Salesforce Consultant
Salesforce consultancy has already made a mark not only within the Singapore business landscape but globally as well. The CRM on itself isn’t enough to turn around a company’s fortunes. There is a need to find a professional consultancy provider. But what makes a great Salesforce consultant?
If you have excellent talent navigating the Salesforce platform, you must understand much more. HR managers are keen to check the validity of your certificates before they consider you for an interview. You need to keep updating your proficiency and credentials since Salesforce keeps evolving.
Salesforce education forms the basis of your consultancy career. However, communication is vital. You need to polish your communication capabilities since you’ll need to sell to potential clients once you’re hired.
Professional Salesforce professionals need to go beyond the information function. Instead of just informing a client on how to make adjustments, you need to know how to present strategies that match the vision and cultures of the company that has contracted you. Having business empathy means you can formulate an implementation plan that appeals to the organisation’s target audience.
Be a good team player
Salesforce consultants lead a business when it comes to adopting compelling customer service strategies. You need to be a team player with excellent leadership skills. Introducing cutting edge solutions in a disruptive environment is complex. You are leading a team through unfamiliar territory, and you need to play your part.
Passion for technology
Conventional technologies play a huge role in a company’s day to day operations. When it comes to implementing Salesforce, an ambitious consultant needs to be open to new trends, tools, and concepts. You’ll need to hone your skill to stay ahead. Let the hiring panel know that you’re ready to take logical risks without wasting the company’s resources.
Tips for Increasing Salesforce Adoption
After introducing Salesforce in your operations, you want it to hit the ground running. You need to know how to encourage your personnel to prioritise on the new CRM. Here are tips for enhancing Salesforce take up.
Involve your staff from the get-go
Switching from a traditional CRM to Salesforce isn’t easy. However, you can simplify the process by making your employees equal stakeholders as soon as you decide to bring Salesforce into your operations.
For your staff to embrace Salesforce, you need to provide adequate training. They are likely to adopt it fast if they have the skills needed to execute tasks with Salesforce.
Refine and classify data
A properly implemented CRM strategy provides accurate data as soon as it’s needed. You need to check the quality of data available in Salesforce. If it’s organised, reliable, and accessible, your personnel will love Salesforce.
To encourage Salesforce take up, create an on the spot rewards system for employees who embrace and utilise Salesforce and all its features. Such positive motivation will encourage your employees to adopt the CRM quickly.