Modern-day businesses are turning to managed service providers (MSPs) to help run progressive IT solutions they need to stay afloat in a highly competitive and globalised market place. The role of managed IT service in Singapore and the world over has evolved significantly. Enterprises consult MSPs for services, including cybersecurity, network management, and cloud and application implementation, among others.
Your mid-size business may not have the bandwidth or the capacity to manage IT-based issues and problems. An MSP steps in with the right team, and it helps you to handle a full spectrum of technology issues. This is the reason why businesses big and small have embraced managed IT services significantly. They understand the benefits of paying a flat or an agreed monthly rate to a dedicated IT provider who ensures that the company’s technology is operating optimally round the clock.
What Are Managed IT Services?
Managed IT services denote the IT tasks provided by a third-party player to a client.
It works in a way where the managed service provider takes care of the day to day running and maintenance of systems and services. An MSP is charged with maintaining the functionality of the IT applications and equipment while the client pays a monthly fee for these services.
The arrangement frees time for the in-house IT departments to cater to core business functions, which boost a business bottom-line significantly. The contracted IT services are captured in a Service Level Agreement (SLA).
What is Cloud Managed Service Providers?
Today, cloud computing has given rise to managed cloud solutions. Cloud-managed service providers are MSPs that provide managed IT services via the cloud. These providers have a streamlined data centre where they virtualize network services and applications.
In this category, some providers offer infrastructure as a service (IaaS), software as a service (SaaS), or platform as a service (PaaS). With a cloud MSP, data is stored in the cloud meaning users can access critical files after a disaster or a cyber-attack incident.
Managed IT establishes a holistic relationship between an organization and the IT servicer. After the SLA is agreed upon, the MSP provides services including but not limited:
- Data-protection strategy and policies
- Mobile device management strategy
- Performance and security monitoring
- Threat detection and reporting
- System support and maintenance
- Disaster recovery and backup management
- Compliance and licensing, key-date management
- Third-party vendor coordination
- User profiles management
- Cybersecurity training
Why are Managed IT Services Important?
In Singapore, discerning businesses appreciate the need for operational efficiency upcoming businesses that are resource-strapped are likely to be left behind when their competition leverages MSPs for better network management and technology updates. With a managed IT, provider, a business is likely to enjoy
Business aligned outcomes
An MSP is incentivised to perform exceptionally. It works overboard to ensure that the client experiences minimal downtime. The MSP has KPIs that are directly related to the efficiency of the IT equipment.
System centralization allows constant visibility
MSPs unify network applications and servers into a unified data centre. This enhances data access to staff in remote locations. Manages services provide secure access points that allow telecommuters to perform efficiently.
Intelligent support and updated technology
MSPs continually monitor and manage your system. It means you have access to an up-to-date IT ecosystem. The provider ensures that your business technology upgraded by the minute.
Minimized downtime and increased productivity
Access to efficient monitoring services and the MSP obligation to quick problem mitigation means that your business won’t be dealing with system failures that affect productivity. With minimized downtimes, it’s easy to meet targets.
System integrity, effectiveness, and security
Partnering with MSPs doesn’t mean that your data security isn’t at risk. These providers adhere to stringent data management protocols. They’re obligated to provide solid backup and retrieval systems. Your business will benefit from robust efficiency and security guarantees that an in-house team may fail to deliver.
Strategic IT planning
MSPs monitor your business progress, and they can advise on the best scaling strategy. They proactively gauge your current system needs an upgrade to the right tier as your venture grows.
Different Types of Managed IT Services
MSPs offer a variety of managed services to businesses in different niches. These can be categorised into three levels.
Lower-Level MSPs
Basic MSPs provide services like system and network support. They install software and help to implement your processes with existing tech infrastructure; they track application performance, functionality, and safety monitoring. These pure-play providers aren’t concerned with the client’s business concerns or IT planning.
Mid-Level MSPs
Mid-level MSPs, also known as value-added providers, offer complex support to help businesses handle technical IT issues. After setting up the system, the MSP deploys its tech team to monitor software performance and to take proactive action when issues are detected. This MSP maintains the software and updates applications on the client’s network.
High-Level MSPs
High-level MSPs outsource IT services to their clients. They offer more than what you’ll get from the mid-level MSP. They handle your wireless network, data analytics, and manage your devices. Some MSP in this bracket provides software-as-a-service (SaaS) on a subscription basis.
Services offered by MSPs in Singapore
In Singapore, leading MSPs provide services according to a client’s IT needs. They provide the hands-on involvement that small and medium-sized ventures need to compete. Here are some services you’ll get from MSPs in Singapore.
Networking and Infrastructure
MSPs offer a range of computing system support services that help them deal with WANs and LAN options. The nest work management package may include:
On-site infrastructure setup
- Mobile networking
- Managed cloud infrastructure
- Remotely managed print services
- Managed storage backup
Security Management
An MSP can reinforce the security system using various security management and risk mitigation interventions. These include:
- Anti-malware software
- Patching and maintenance
- Application compatibility
Communications Services
A managed IT services provider will offer the following as part of a communications package.
- Data
- Voice
- Video
Software-as-a-Service
An MSP can provide software programs on subscription basis- per-month or per-year basis. These programs can be proprietary or sourced from a third-party developer. Updates are installed remotely as soon as they become available. With SaaS, your business will no longer deal with update hiccups and in-house software installations issues.
Data Analytics
A managed service provider takes over the data analysis task of your shoulders. They offer big data examination, trends and they help to translate key aspects of the data to assist your company in its marketing, advertising, or promotion efforts.
Managed Services Best Practices: How to Work with an MSP
Managed IT providers, and clients are obligated to foster a productive partnership. There are best practices that help to build such a relationship. They are:
Find the right MSP
A great MSP and client relationship start with finding the right provider. Assess the services you want from the MSP and search for a provider that can fulfil those needs. Choose the MSP who is reputable and highly conversant with your business.
Maintain regular communication
After pinpointing an ideal MSP, engage with the provider to analyse your infrastructure. The more you engage, the better the advice you get. Even if their package consists of 24-7 monitoring and support, they should keep you in the loop if a major system problem occurs
Identify what is and isn’t working
From the outset, inform your MSP if there are things that aren’t working as projected. Business processes are different, and you may need to inform the MSP to provide a custom solution. Open communication makes things easy between the MSP and the client.
Make your own changes
Your business is at liberty to ignore an MSP’s suggestions. If you feel that the provider isn’t matched to fulfil your needs, it’s ideal to disconnect from the get-go. When talking to an MSP, be open to the changes you want to make and request them for practical insights.
Foster a team relationship
MSPs require a contact person when dealing with a client. With an established relationship, your team and the MSP will get off to a productive start. Your staff and the MSP need to work as partners and not adversaries if you’re to achieve your bottom line.
Singapore MSPs: Are Managed Services for You
Managed IT Services is a big splash in the Singapore IT world. They provide better IT outsourcing solutions and empower in-house IT staff to do more. However, are managed services right for your business? Here are questions that help you determine whether you need these services.
- As you scale your venture, are you current it needs outdoing your current IT solutions/infrastructure?
- Are you mulling over switching to the cloud or adopting clouds based applications?
- Is your business productive enough to manage your IT needs in-house?
- Do you want the in-house IT team to focus on business-centric projects, strategy, or employee productivity?
- Do you have a robust data contingency plan in case of an attack?
- Do you prefer a fixed monthly fee for your business-wide IT needs?
- Do you engage telecommuters who can capitalize on collaborative and flexible communications systems?
- Do you want to meet industry best practices, standards, and keep up with compliance regulations?
If the answer to these questions is in the affirmative, your business needs to consult a managed services provider to accelerate growth.
Top 20 Managed IT Service Providers in Singapore
Managed IT Service |
Win-pro Consultancy Pte Ltd |
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About |
Win-Pro is a leading outsourced IT Support and IT Solutions provider with over 25 years of experience in Singapore. WinPro strives to translate strategy into viable IT applications. It boasts the capacity to deploy and maintain it infrastructure on the cloud for its clients. |
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Services |
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Address |
Blk 1003 Bukit Merah Central, #05-17 Inno Centre, Singapore 159836 |
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Telephones |
(65) 6717 8729 |
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salesenq@winpro.com.sg |
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Website |
https://www.winpro.com.sg/ |
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Operating Hours |
Mon-Fri 9am to 6pm |
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Clients |
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Review 1 |
“Due to the increase use of zoom call, I needed a good headset that has good noise cancellation and comfy enough to last me a few hours wearing it. Win-Pro is very professional, asking me a lot of questions before recommending me the product to buy. I had to come review because I am extremely happy with the Logitech wireless headset that they recommended me. I was pleasantly surprise that it is so comfortable to wear. Not to mention it is also easy to set up. The people that I zoom with have great praises as well as they can now hear me much better. Thanks a lot!” – Kirbie Koh |
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Review 2 |
“Excellent service and very competitive price(saved almost 200 dollars). I was desperate to get these items delivered before a deadline and none of the other vendors I found could ship fast enough. Then I found Win-Pro and they promised “fastest delivery in Singapore” They really lived up to that and managed to get me the item the very same day that they processed the order! The items arrived in perfect condition. I would Highly recommend WIn-pro!” – Robert Cook |
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Review 3 |
“Very prompt and accommodating especially during the CB period. Price was also very reasonable. Would definitely use their services again for my tech needs.” – Adib Kosnan |
Managed IT Service |
AGC |
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About |
AGC is a highly rated managed IT service providers in Singapore. It’s famed for its commitment to ensuring enterprise wide systems are functioning optimally. It relies on its Managed Services Engagement Framework that is backed by its proprietary Master Managed Services program. |
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Services |
· Integrated Management Data Centre Services · Cloud Computing Services · Enterprise Service Management · Transition planning · Test and release services |
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Address |
50 Raffles Place, #32-01, Singapore Land Tower, Singapore, 048623 |
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Telephones |
(65) 8112 2062 |
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info@agcnetworks.com |
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Website |
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Clients |
· Crowne Plaza · Nse Infotech · Holiday Inn · Css Corp · Interra |
Managed IT Service |
CrossPoint |
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About |
CrossPoint provides reliable IT support and innovative managed services to enhance enterprise productivity and cost effectiveness. It has offices in Singapore and beyond. CrossPoint makes it easy for small and big businesses to leverage enterprise IT support solutions. |
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Services |
· Outsourced IT services · Managed Infrastructure · Video Conferencing · VoIP Telephony · Professional Services |
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Address |
30 Cecil Street#19-08 Prudential Tower Singapore 049 712 |
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Telephones |
(65) 6805 8720 |
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https://crosspoint-telecom.com/contact/ |
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Website |
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Clients |
· Daikin · Veoilia · Rhenus Logistics · China Aviation Oil · Centurion |
Managed IT Service |
IT Solutions |
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About |
IT Solutions seeks to help SMEs to manage their IT needs competitively. It solution managed services are comprehensive solutions aimed at installing equipment, managing applications and maintaining networks for clients. |
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Services |
· Server Infrastructure & Network Solutions · Singapore SEO · Digital Marketing Services · Web Design |
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Address |
51 Goldhill Plaza #07-07 Singapore 308900 |
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Telephones |
(65) 6690 3275 |
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info@itsolution.com.sg |
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Website |
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Operating Hours |
Mon-Fri 9am-6pm |
Managed IT Service |
I-NET DYNAMICS |
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About |
I-NET Dynamics help IT clients to realise stability, efficiency and security with every managed service they subscribe. It offers a mix of cloud based data protection, virtualisation and hosting services. |
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Services |
· IT Security Solutions · IT Managed Services · Disaster Recovery/BCP · Cloud Hosting |
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Address |
2 Leng Kee Road #06-04, Thye Hong Centre Singapore 159086 |
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Telephones |
(65) 6594 4155 |
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contactus@inetdynamics.com.sg |
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Website |
https://www.inetdynamics.com.sg/ |
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Operating Hours |
Mon-Fri 9am-6pm |
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Clients |
· Duro International · Assumption Pathway School · Huang & Co · Huationg Inland Transport · Sumitomo Electric |
Managed IT Service |
Adventus |
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About |
Adventus strives to provide futuristic solutions to businesses looking for managed IT services, cloud-based applications and IP telephony. Adventus offers more than what the average IT provider presents in Singapore. |
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Services |
· Managed Print Services · IT Infrastructure & System Integration Services · IT Support /Outsourcing Services · Cloud Solutions & Services · IP Telephony Services |
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Address |
6 Battery Road, #30-00, Singapore 049909 |
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Telephones |
(65) 6100 3310 |
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Website |
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Operating Hours |
Mon-Fri 8:30am-6:00pM |
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Clients |
· Unionpay · DBS · Aviva · Mandiri · NAB |
Managed IT Service |
3i Network |
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About |
3i NETWORKS caters to the provision of tech-powered enterprise solutions. It enables companies to consolidate their business strategic objectives. The firm relies on a blend of IT expertise, process optimisation innovation and delivery. |
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Services |
· Virtualisation · Data Networking · Systems Alerting · Managed Services · 24×7 support |
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Address |
A’Posh Bizhub,1 Yishun Industrial Street 1 #03-13, Singapore 768160 |
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Telephones |
(65) 6483 4833 |
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info@3inetwork.net |
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Website |
www.3inetwork.net |
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Operating Hours |
Monday to Friday 9.00am to 5.30pm |
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Clients |
· Field International · Heart Matters Medical Centre · Global Yellow Pages · Hollandse School Limited · IM Holdings |
Managed IT Service |
Millennium Technology |
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About |
Millennium Technology Services is a US based MSP with offices in Singapore. It provides globally acclaimed business solutions and managed IT services to corporate enterprises. It has been awarded for designing innovative and cost-effective solutions for local and global clients. |
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Services |
· Enterprise Resource Management · Enterprise Network Services · Enterprise Process Services · Communications and IT Infrastructure · Virtualization Services |
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Address |
60 Paya Lebar Road, Paya Lebar Square, #13-38, 409051, Singapore |
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Telephones |
(65) 6281 6731 |
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info@mtscloud.com |
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Website |
http://mtscloud.com/ |
Managed IT Service |
Viperlink |
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About |
Viperlink is a managed services provider specialising in IT managed services. It enables businesses to leverage new technology to boost competitiveness and drive productivity. It offers managed suite that helps business to cut costs. |
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Services |
· Business Solutions · Technologies Solutions · Cloud Solutions · Office 365 · Managed Backup and Recovery |
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Address |
10 Ubi Cres, Singapore 408564 |
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Telephones |
(65) 6848 7102 |
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Website |
http://www.viperlink.com.sg |
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Operating Hours |
Mon-Fri 9am-6pm |
Managed IT Service |
Netpluz Asia |
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About |
Netpluz offers a one stop package for your business IT needs. It strives to deliver a highly reliable communications solution to clients in the Asia pacific region. Netpluz Asia has a reputation for efficient data, video, cybersecurity, mobility and analytics. |
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Services |
· Business Internet Connectivity · Wireless LAN (WLAN) · Cloud Computing Solutions · Endpoint Protection · Managed Security Operations |
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Address |
10 Ang Mo Kio Street 65, #03-17, Techpoint, Singapore 569059 |
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Telephones |
(65) 6808 8998 |
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contact@netpluz.asia |
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Website |
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Clients |
· Paradise Group · Goldbell |
Managed IT Service |
SystemsGO |
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About |
systemsGO is a professional managed IT Services in Singapore. It offers a comprehensive suite of Managed Services to businesses with small and extended it environments. It has a speciality in IT monitoring, maintenance and support fields. |
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Services |
· Workplace Technology · IT Support · Procurement Services · Systems Integration · Cloud Services |
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Address |
70 Shenton Way #08-11/12, EON Shenton Singapore 079118 |
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Telephones |
(65) 6715 1530 |
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Website |
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Clients |
· Haworth · inVentiv Health · True Aussie Lamb · Osram · Compass Offices |
Managed IT Service |
Lantium |
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About |
Lantium ensures that your business is leveraging the current it technology to drive your business. Lantium acts as your fully fledged IT department once you sign the contract. It provides responsive support and monitoring regardless of your vertical. |
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Services |
· Help Desk and Support Services · Network Administration · Proactive Maintenance & Monitoring · Vendor Management |
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Address |
Paya Lebar Square60 Paya Lebar Road #09-38 Singapore 409051 |
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Telephones |
(65)-8504-8756 |
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Website |
Managed IT Service |
MicroLogic Solutions |
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About |
MicroLogic Solutions ranks as a top managed IT Service Provider in Singapore. It started off in 2010 as a Sony affiliate. It has transformed to become a full service MSP with a range of highly impacting IT solutions and services. |
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Services |
· Managed Services · Hosting · Infrastructure · Print Management · Managed Server |
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Address |
16 Arumugam Road, LTC Bldg D, #03-05B, Singapore 409961 |
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Telephones |
(65) 68411697 |
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hotbox@micrologic.com.sg |
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Website |
https://micrologic.com.sg/ |
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Operating Hours |
Mon-Fri 9:00 a.m.-6:00 p.m. |
Managed IT Service |
Entrust Network |
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About |
Entrust Network is a trusted managed IT company in Singapore. It helps businesses to stategise, manage, maintain and consolidate their IT infrastructure. It relies on a diverse team of IT experts who are ready for deployment across Singapore. |
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Services |
· Managed IT Services · Managed IT Program · Managed Small Biz IT · Managed Data Backup · Managed IT Security |
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Address |
81 Ubi Ave 4 #06-21 UB One Singapore 408830 |
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Telephones |
(65) 6513 2701 |
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info@entrustnetwork.com |
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Website |
https://www.entrustnetwork.com/ |
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Clients |
· Tunglok · SSP · Central Thai · Chee Kei · O’Leary |
Managed IT Service |
Managed IT Asia |
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About |
Managed IT Asia is a fully fledged Singapore Managed IT service provider. It places emphasis on client satisfaction. The firm takes over Your business IT processes and allows you to concentrate on core business needs. |
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Services |
· Managed Small Business IT · Managed Cloud Services · Managed Data Backup · Managed IT Security · Managed Remote Access |
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Address |
60 Kaki Bukit Place #06-02 Eunos Techpark Singapore 415979 |
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Telephones |
(65) 6748 8776 |
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enquiries@managedit.sg |
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Website |
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Operating Hours |
Mon-Fri 9am-530 pm |
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Clients |
· Abacus · CCL · Cloptech · Calcomp · Connell Bros |
Managed IT Service |
Sol One |
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About |
Sol One is renowned for its responsiveness to client needs by providing highly flexible, secure and current IT hosting solutions. Sol One has partnered with businesses in different verticals and it has an in-depth understanding of IT needs in different niches. |
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Services |
· Cloud Hosting · Data Centre Colocation · Dedicated Server Hosting · Managed Services · Cloud Management |
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Address |
10 Anson Road #24-09 International Plaza Singapore 079903 |
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Website |
http://solone.net/ |
Managed IT Service |
Apixel |
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About |
Apixel IT services is a highly reliable managed IT provider. That offers proactive IT support, maintenance and monitoring services. Apixel works with a flat-fee model that enables businesses to mitigate risks. |
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Services |
· Cloud Computing, · IT Support, · IT Services, · Data Back Up, · Small Business Server |
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Address |
10 Marina Blvd, #39-01 MBFC Tower 2, Singapore-018983 |
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Telephones |
(65) 6639 1839 |
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enquiry@apixel.com.sg |
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Website |
Managed IT Service |
Accrets International |
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About |
Let Accrets International handle your managed IT needs, whether you have short or long-term needs. Accrets relies on decades of experience in the managed IT realm and it delivers affordable cloud solutions to its clients. |
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Services |
· Enterprise Hosting Services · Cloud Infrastructure As A Service · Enterprise Cloud Computing · Managed IT Services · Managed Backup Services |
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Address |
140 Paya Lebar Road, #01-15, AZ@Paya Lebar Singapore 409015 |
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Telephones |
(65) 66795755 |
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info@accrets.com |
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Website |
https://www.accrets.com/ |
Managed IT Service |
AsiaCloud |
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About |
AsiaCloud works with an aggregated technology formula that suits majority of Singaporean businesses. Asia Cloud has been in the South East Asia market and it has garnered immense IT expertise that keeps businesses functioning optimally. |
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Services |
· Managed Services · Managed Print Services (MPS) · Security · SaaS/IaaS · Hosting |
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Address |
15 Shaw Road, #05-02Singapore 367953 |
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Telephones |
(65) 6471 6179 |
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acsmarketing@asiacloud.com.sg |
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Website |
https://asiacloud.com.sg/ |
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Operating Hours |
Mon-Fri 9am-5:30pm |
Managed IT Service |
RightCloud |
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About |
RightCloud managed support lets businesses to fully concentrate on core business functions. It helps ventures to fully leverage their IT infrastructure and reduce their operational overheads. Rightcloud helps clients to drive transformation though automation, patch management and data backup among other interventions. |
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Services |
· Cloud Consulting · Cloud Security · Managed Services · Big Data & Analytics · Application Development |
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Address |
10 Jalan Besar Road, #08-04 Singapore 208787 |
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Telephones |
(65) 6291 4558 |
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contact@rightcloud.asia |
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Website |
https://rightcloud.asia/ |
Types of Managed IT Services That Singaporean Business Need To Adopt
Here are examples of managed it services that can benefit your Singaporean business
Virtualization Solutions
Virtualization is a managed IT service that offers a view of the operating hardware and software in action. Virtualization enables you to multitask with OS systems and run heavy programs on one machine. It provides process agility and server consolidation, meaning you don’t need different server types and numbers.
System Monitoring
System monitoring as a Managed IT service helps a business to meet its supervisory and recovery roles. It captures data regarding downtime, interruptions, lost customers and system inaccessibility among others. Smaller businesses are likely to encounter monitoring issues especially in the performance quality and critical applications uptime fields. An MSP comes in handy.
System Design and Solutions
System design is an elaborate service that can drain small business. With an MSP, it’s easy to run highly analysed systems with optimised output and productivity. The MSP provides maintenance and solutions after you hire them.
Backup and Disaster Recovery
This service encompasses OS protection, automatic storage, and data backup. Not only is it a cost-saving option, but it secures company data and sensitive files. Backup and disaster recovery mitigate hardware issues and keeps your information safe.
What Are the Best Strategies for Choosing a Managed Service Provider?
Before onboarding an MSP for your IT needs, you need to be sure that their values match the policies of your organization. Here are tips for finding a compatible MSP.
Expertise and experience in your field
Your niche is unique and requires business-specific expertise to keep your IT tech moving in a smooth manner. Always look for an MSP who keeps on top of technology in your industry.
Look for a positive attitude
A credible MSP will take on a client’s project with confidence. Even though they might be new in the field, having a go-getter attitude can help catapult your business to greater heights. If they display an inquisitive and enthusiastic demeanour, they’re likely to be your best fit.
Exceeding client expectations
Exceptional delivery of a dedicated MSP will strive to deliver past 110% every time. Choose a provider with a reputation for exceeding client expectations. If they have their remote monitoring strategies on point, they’ll help you to manoeuvre the unexpected.
Choose ambitious MSPs
It pays to partner with an MSP that is dedicated to growth and scalability for your venture. Avoid providers who are still intimate with the technology of yesteryears. Check if the MSP is already hunting for new tech that spurs growth.
Insist on business-class service level agreements
An MSP’s SLAs will tell you whether a given provider is successful in managing system and network availability. An SLA needs to be measurable and written in lay language. If an MSP has a history of deviating from the SLA, consider alternatives.
The Difference between Managed IT Services and Break/Fix Services
Managed IT and break/fix services are crucial service categories in the IT world. Small and medium-sized businesses are always torn between choosing break/fix and managed IT offerings. The two options are closely related when addressing key IT concerns. There some differences between the two and you need to know what to expect
What Are Break/Fix IT Services?
Just like the name, the break-fix services come into play when you encounter IT problems. Break/fix experts will send a technician to your premises to check, determine, and provide in-house remedies. They charge you based on the issue they fix on-premise since they don’t work on contracts or subscriptions.
With break/fix approach, the organisation gets on-the-spot services though some will offer suggestions on how to circumvent network, hardware and software problems in the future.
Situations where break/fix services work include:
- Hardware upgrades or installation
- Peripheral hardware installation
- Network repairs
- Privacy or defence software installation
- General IT training or education services
What Are the Advantages of Break/Fix IT Services?
The ad-hoc break/fix IT services have their benefits. They include:
Convenient Fee-for-service model
You business is liable for the case-by-case IT issues. You don’t bother about meeting the monthly subscriptions or subscriptions. There are no costs associated with contract procurement. Also, there are no expenses that come with complex servicing agreements.
Autonomy
Since businesses with a simple IT ecosystem may not require the depth associated with fully-fledged MSP, break/fix IT services come in handy. It gives the in-house team autonomy which is an empowering responsibility.
Privacy
With the cyber-attack landscape becoming sophisticated by the day, businesses are searching for solutions to consolidate their IT processes. To avoid loss of productivity and applications, a business will opt for break/fix IT services over a MSP’s offer.
Simplicity
Businesses that opt for the break/fix service option have the prerogative to decide how, where and when a service provider can access their internal systems or software. This offers structural simplicity for businesses with resources to handle on-hand technicalities. Additionally, in-house management with a break /fix provider increases an organisation’s sense of IT ownership.
Managed Services Pricing Models Explained
Before engaging an MSP, it’s important to understand their pricing policy and models. You need to consult a provider to understand how they price their package. Here are managed IT service pricing models:
Value-Based Pricing– it’s the most comprehensive model that positions an MSP as an autonomous but outsourced it department for a company.
Per-Device Pricing– it offers services for appointed devices such as PCs and mobile devices. There is a flat fee added for every device that’s connected to the plan.
Tiered Pricing– the tiered model is popular with providers. It offers different bundles with graduating prices as your business orders for more services within the package.
Per-User Pricing– this model charges according to the number of individuals and the devices they use
Monitoring-Only Pricing– the model bill the business for monitoring, alerting, and reporting. It doesn’t factor in the mitigation of IT issues
All-You-Can-Eat Pricing– it’s an all-inclusive model that comprises remote site, on-site support, and bench time at a flat fee. It’s the best model for MSPs and businesses.
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