How To Choose The Right Social Media Platform For Your Business

How To Choose The Right Social Media Platform For Your Business

Every month in the social media space feels like a new adventure. One day, TikTok is all the rage, and the next, everyone’s buzzing about Clubhouse.

And let’s not forget about the potential of Twitter Spaces — could that be the secret sauce your business needs?

It’s oh-so-easy to want to jump on every platform, but wait! Before you dive in headfirst, let’s take a moment to think strategically.

Finding the right social media channels for your business is key to making a splash. Crafting a thoughtful social media strategy can be your trusty map to navigate this ever-changing digital landscape.

 Plus, there are some important factors to weigh before you click that “create account” button—and trust me, you’ll want to be sure you’re making the best choice:

So, Does Your Business Need a Social Media Channel?

The quick and cheerful answer? Absolutely!

But let’s not put the cart before the horse; there’s a bit more to unpack here. You see, it all depends on factors unique to your business.

What are those factors, you ask?

Well, think about your goals, your audience, and your key performance indicators (KPIs). If everything is aligning beautifully without social media, then maybe you’re doing just fine as is.

If your mission is to boost your visibility and connect with both new and existing customers, then diving into at least one social media platform could open up a treasure trove of opportunities.

So, are you ready to make your social media debut? Let’s explore the possibilities together:

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Let’s Talk Stats

Right Social Media Platform For Business - Lets Talk Stats

The latest edition of the Sprout Social Index, Edition XVII: Accelerate report reveals some pretty fascinating insights about our digital habits.

Did you know that a whopping 31% of consumers turn to social media to share their thoughts on products? That’s right! Plus, 33% of users prefer using social for customer service.

Right Social Media Platform For Business - Lets Talk Stats

It’s clear that social platforms aren’t just for scrolling—they’re a vital avenue for feedback and support.

On the flip side, marketers have discovered that these platforms are gold mines for gathering valuable data.

88% of marketers say their social media strategies have boosted sales, and an impressive 90% feel that staying active on social helps them outpace their competition.

So, whether you’re a savvy consumer or a marketing whiz, it’s evident that social media plays a crucial role in shaping our interactions and business success.

7 Things to Consider When Choosing the Right Social Media Channel

#1. Define Your Business Goals and Write Them Down

Every social media platform has its unique perks and benefits! It’s fascinating how often your social media ambitions align seamlessly with your broader business objectives.

When it comes to crafting your social media goals, you might notice that certain platforms rise above the rest as your go-to options for achieving what you seek.

Marketers have pinpointed their primary aspirations in the social space, and they’re quite revealing.

Right Social Media Platform For Business - Define Your Business Goals and Write Them Down

Check this out: a whopping 70% are all about boosting brand awareness, while 59% focus on generating those all-important leads. Not to be overlooked, 48% want to ramp up community engagement!

So once you’ve zeroed in on your top goals, jot them down. They’ll serve as a fantastic reference as you navigate your channel options and decide where to plant your social media seeds.

Check the Resources You Have

Let’s face it: managing social media can be quite the juggling act.

It’s not just about crafting eye-catching posts or scheduling them like clockwork. There are strategies to ponder and shiny new features popping up all the time.

So, take a moment to reflect on these important questions: Do you have a social media team in place? If not, who’s stepping up to fill those crucial roles?

Do you have enough helping hands to tackle all the platforms you dream of joining? And let’s talk time—how much can you allocate to each channel? Don’t forget to factor in the learning curve of any new platforms you want to dive into!

Also, who’s crafting your social content, and who’s responsible for overseeing it? Remember, your resources extend beyond just time and personnel.

When calculating your social media ROI, you should also consider the software tools you rely on for posting and analytics. There’s a treasure trove of digital marketing tools out there, each designed to make your life easier.

So, ask yourself: will you incorporate these tools into your resource planning? It’s all part of the fun of crafting a winning social media strategy.

Check the Content You Already Have

Many companies are already sitting on a treasure trove of visual content in their media libraries—how awesome is that?

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This means you have a fantastic resource to repurpose into eye-catching social media posts! Plus, if you have blog posts gathering virtual dust, don’t underestimate their potential; they can be goldmines for social content too.

Now, take a moment to assess the content you’ve got.

What more can you whip up?

And hold on—who’s going to create this fresh content? Is your social media manager moonlighting as a photographer, or are you thinking about outsourcing video production?

When it comes to social media, you’ll want to consider the five main types of content:

  • video
  • images
  • text
  • stories
  • live video

The kind of content you create and curate will play a major role in deciding which social platforms to focus on. Got loads of video content ready to roll? Then Facebook, YouTube, and Instagram should be at the top of your priority list! While the allure of TikTok is strong, if you’re not equipped to produce the video content it demands, it might be wise to hold off for now.

Let’s get real—content curation and creation aren’t achieved overnight. When diving into a new network, it helps to ensure you have the right mix and quantity of content ready to share consistently.

Find Out Where Your Audience is From

Even if you haven’t dipped your toes into the social media pool yet, there’s a good chance your customers are already making waves there. Take a little time to peek at your website data—this is your treasure map showing where your referrals come from.

What are your visitors clicking on? Where are they joining the party from? Understanding that you have an audience already hanging out on specific channels can simplify your efforts when it’s time to establish your brand presence.

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A fun exercise you can try is to define your target audience—think of it as gathering intel for your next big adventure. Once you’ve pinpointed who they are, you can match their characteristics to the current statistics of various social media platforms.

Remember, some demographics prefer certain channels over others. Armed with this insightful data, you’ll be better equipped to choose the perfect social media venue for your brand’s voice and style.

Take Time to Understand Your Industry

While Facebook, Instagram, and YouTube are the reigning champs of social media, serving brands and consumers alike, don’t be fooled into thinking they’re the only game in town.

The shining stars of these platforms can shift depending on your industry, so take a moment to look around before diving in. Sure, using broader benchmarks for brand behavior can give you a helpful starting point, but the real treasure lies in conducting your research tailored to your niche.

Begin your journey with a competitor analysis; this will set the stage for understanding where others in your field are playing.

Next, get familiar with some nifty industry benchmarks. For instance, did you know that companies in the sports industry crank out an average of 42 posts a day across Facebook, Instagram, and Twitter? That’s a whole lot of engagement—227 messages daily, to be precise.

This info can give you a solid gauge of what to expect, helping you plan your staffing and strategy effectively. If you’re just getting started and these numbers seem like a distant dream, fear not! Use these insights as a foundation to carve out your unique path and set some exciting social media goals.

Take a Moment to Dive into the Vibrant World of your Competitors’ Social Media Profiles

What platforms are they dominating? What kinds of content are they sharing that gets everyone talking? By exploring these questions, you’ll not only uncover what makes their posts tick but also gain valuable insights into their performance overall.

Social media is a treasure trove for competitor analysis. Marketers often use social data to gauge how loyal customers are, while also spotlighting the strengths and weaknesses of rival products or services. If you see your competitors thriving on a specific channel, it’s a big hint that you might want to join the party too.

To keep tabs on how your competitors are doing, consider using a handy competitor report like the one from Sprout Social. This tool lets you effortlessly compare your progress and growth against those you choose to monitor, all presented in a clear and engaging graph. It’s like having a friendly scoreboard for your social media strategy.

Plan on Who’s Going to Manage the Social Media Channels

Now that you’ve narrowed down the social media channels you want to dive into, you might have a good sense of who’s taking the reins on managing them. But hold on—before you get too comfortable, there’s an important question to tackle: what tools are you going to use?

Think of social media management software as your trusty sidekick. With scheduling, analytics, previews, and engagement features all rolled into one, these tools can supercharge your strategy.

Some businesses might stick to just a couple of platforms, while others, like Sprout, go big by including popular social channels alongside review sites like Google My Business and TripAdvisor. Just remember, the more platforms you join, the more time you’ll spend wrangling all those reviews!

Now, if you’re contemplating whether an all-in-one solution could free up your schedule, let me clue you in: absolutely.

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With an integrated inbox that gathers all your interactions in one place, managing your presence gets a whole lot smoother.

Picture this: responding to a glowing Facebook review while sneak-peeking at the latest tagged photo on Instagram—all from the comfort of your Smart Inbox. No more flitting back and forth between platforms; it’s time to streamline your workflow and reclaim your precious time.

How to Keep Things Organized Between Social Media Channels

Keeping your social media channels organized is like having a well-tuned orchestra—it ensures everything works harmoniously to achieve your goals! A chaotic social media presence can lead to missed opportunities and a muddled brand message.

So, let’s dive into some fun and practical tips that will help you create a symphony of organization across your platforms:

  • Create a Content Calendar: Picture a canvas where you plan each stroke wisely. A content calendar allows you to map out your posts ahead of time. It’s like having a bird’s-eye view of your social media landscape. You can schedule themes, special events, or even those quirky national days that make your audience smile.
  • Use Social Media Management Tools: Embrace technology! Tools like Hootsuite, Buffer, or Sprout Social can be your best pals. They help you schedule posts, track engagement, and analyze performance, all in one place. It’s like having your very own social media control center!
  • Maintain Consistent Branding: Your brand should shine like a beacon, no matter where users find you. Establish guidelines for your logos, colors, and tone of voice. This consistency will create a cohesive experience for your audience, making them feel right at home, whether they’re clicking through Instagram or scrolling on Facebook.
  • Engage Regularly: Don’t just post and ghost. Make it a habit to interact with your followers. Responding to comments, sharing user-generated content, or even joining in on casual conversations can turn your social media presence into a vibrant community. Plus, it’s super fun!
  • Review and Adjust: Finally, remember that flexibility is key. Social media is ever-evolving, and so should your strategy. Take a moment regularly to review what’s working and what’s not. This way, you can tweak your approach, keep things fresh, and ensure you’re always hitting the right notes with your audience.

With these tips up your sleeve, you’ll be well-equipped to maintain a fabulous and organized social media presence that stands out and resonates with your audience.

Which Platform Are Most Marketers Using?

When it comes to marketing, Facebook reigns supreme as the go-to platform, with Instagram hot on its heels.

But what makes these social media giants so irresistible for marketers? It’s all about the engagement.

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With billions of active users, the potential to connect with your audience is practically limitless. Whether you’re showcasing vibrant visuals on Instagram or diving deep into community discussions on Facebook, both platforms create vibrant spaces where brands can shine.

 Let’s explore the magic behind their effectiveness and discover why they’re the ultimate playground for marketers looking to make an impact.

  • With millions of users flocking to Instagram and Facebook, marketers have an amazing chance to connect with a massive audience—it’s like having a microphone at a concert!
  • These platforms are packed with handy marketing tools that make promoting your brand a breeze.

Want to get creative? You can whip up eye-catching video, live, and photo ads.

Plus, don’t forget about connecting with your customers through WhatsApp or Messenger—it’s all about keeping the conversation going.

  • And here’s a fun fact: research reveals that a whopping 83% of users find new products and services on Instagram! Meanwhile, 74% of users turn to Facebook to unearth exciting brands or products. These platforms are treasure troves for discovery and engagement.

Instagram has long been a trailblazer in the social media world, serving as one of the first platforms where brands and creators joined forces for marketing magic.

Fast forward to today, and influencer marketing on Instagram is still thriving like never before. Take Sephora, for instance; they’ve assembled their very own influencer “squad,” a fantastic group of creators who are all about showcasing their fabulous products.

Right Social Media Platform For Business - Which Platform Are Most Marketers Using

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One of their recent posts featuring a talented influencer using one of their stunning lipsticks amassed over 2,000 likes. It’s amazing how these partnerships can spark such enthusiasm and engagement in the beauty community. Isn’t that just delightful?

What’s the Fastest-growing Social Media Platform?

With a staggering 700 million downloads racking up in just the first nine months of 2023, TikTok is making waves as the fastest-growing social media platform out there! It’s like a rollercoaster ride of creativity and fun – and everyone wants in.

Hot on its heels, Snapchat is also vying for the spotlight, and some excited folks think it might just leap ahead of TikTok soon. This year, Snapchat’s growth rate hit 13.4%, leaving Facebook trailing behind at a mere 1%.

Talk about a social media showdown! Meanwhile, BeReal, which burst onto the scene last year with a fantastic start, has unfortunately seen a slump in both users and downloads. It’s a wild world in the social app arena, and the dynamics are constantly shifting.

Other Interesting Social Media Platform Statistics

  • TikTok, the Place for Laughs: A whopping 79.9% of users dive into TikTok primarily for a chuckle or two. If you’re not already on there, what are you waiting for?
  • Reddit vs. Pinterest: Targeting women? You might want to skip Reddit—approximately 68% of its users are men. Meanwhile, Pinterest is their go-to haven, boasting a largely female audience.
  • B2B and B2C Preferences: When it comes to business, LinkedIn is the top choice for B2B companies, while Facebook reigns supreme in the B2C world.

These stats show how varied social media demographics can be.

Which Generations Use Which Platforms?

  • Gen Z: This vibrant group leans heavily towards immersive platforms like TikTok and Snapchat, embracing short, snappy content. LinkedIn and Facebook? Not so much—they’re just not their scene!
  • Gen X: The seasoned pros of social media! They truly enjoy platforms like Facebook and LinkedIn. While TikTok and Snapchat may not be their first choices, they still appreciate a good scroll through their feed.
  • Millennials: The ultimate social media multitaskers! They’re everywhere— Threads, TikTok, Pinterest, Instagram. However, there’s a twist: younger millennials are more engaged, while older ones tend to hang back from Facebook and X.

Each generation has its favorites! Knowing who uses what can help you tailor your content to hit the sweet spot with your ideal audience. Dive in and connect where it matters.

How to Use AI to Create and Fine-tune Your Social Media Content

Creating captivating social media content just got a whole lot easier, thanks to AI tools. Imagine having a clever assistant by your side that can whip up engaging posts in a snap.

These nifty tools not only allow you to fine-tune your text—whether you’re looking to trim the fluff or expand on a thought—but they can also tweak the tone to match your vibe, be it casual coffee chat or professional pitch.

And that’s not all! With the power to generate fresh content from the ground up or cleverly repurpose what you’ve already created, the possibilities are endless.

So, grab your digital paintbrush, and let’s dive into how to unleash your creativity with AI’s help:

  • Repurpose Content: Meet your new best friend, Lately. This nifty AI tool takes your blog posts and articles, slices them up into bite-sized pieces, and transforms them into engaging social media posts. Just copy-paste your text, select the platform, and voila. A seamless blend of content across all your social channels. Perfect for keeping your messaging on point.
  • Change Tone: Let’s talk vibes. With Wordtune’s AI Editor, you can easily switch your text from Casual to Formal. Casual is great for the lively crowds on TikTok and Snapchat, while a formal tone caters to the more polished audiences on LinkedIn. Just tweak your content and see how it morphs to fit your audience perfectly.
  • Shorten or Lengthen Text: Keeping your posts within the character limits can be tricky. For instance, non-premium X users are capped at 280 characters.

The Final Word

Social media management is like a garden: you need to nurture it, give it attention, and cultivate what you want to see flourish.

If there’s only one enthusiastic soul in your team who can spare five hours each week for social media magic, it might be wise to stick with just one or two channels. However, if you have a full-time social media guru on your side, the sky’s the limit—you can spread your wings across multiple platforms.

 Just keep in mind that social media has a knack for gobbling up all your available time and still leaving you feeling like you’re not doing enough. So, before diving headfirst into creating a new channel, take a moment to reflect: do you have the resources to make it a success?

About the Author

Tom Koh

Tom is the CEO and Principal Consultant of MediaOne, a leading digital marketing agency. He has consulted for MNCs like Canon, Maybank, Capitaland, SingTel, ST Engineering, WWF, Cambridge University, as well as Government organisations like Enterprise Singapore, Ministry of Law, National Galleries, NTUC, e2i, SingHealth. His articles are published and referenced in CNA, Straits Times, MoneyFM, Financial Times, Yahoo! Finance, Hubspot, Zendesk, CIO Advisor.

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