Google My Business Listing & Google Places For Singapore

google my business listings and google places singapore

Google is, by far, the most dominant search engine on the internet. Over 90% of internet users use Google to conduct searches. This further underpins the significance of having a GMB listing.

How to Optimize Google Maps Listing for Maximum Conversion

Google Maps is one of the innovations used by Google to help local businesses get more customers. With most people using internet to get information about businesses, it is imperative to optimize your business Google Maps listing. Google Maps is critical to generating leads locally and the most successful businesses in Singapore know this fact and use it to stay ahead of the curve.

What is Google Maps Listing?

Simply put, Google Maps listing includes basic yet important information about your Singapore business such as name, location, contact details, and opening hours. It has replaced phone books that have now become obsolete, as Google is where most clients search for information about your business.

example of google maps listing in singapore

Importance of Google Maps Listing

The first thing to note is that a potential customer who performs an online search for a particular business on a mobile device or laptop is almost ready to purchase a product or request for the service. Google Maps listing helps such customers to narrow down their choices.

The listing makes it easy for potential customer to find businesses that are close to their location. For example, if you search “Mexican restaurants near me” Google Maps Pack will display the top three restaurants in your locality and provide details to help you locate them. This list of top businesses is commonly referred to as the 3-pack and as a Singapore business owner, you should strive to be listed in this pack.

One of the surest ways of doing this is by making sure that your Google My Business is optimised.

The following is a detailed guide on how to create a Google My Business Listing in Singapore. It explains how you can optimise all elements of this invaluable tool and make the most of it to improve your business’s visibility on Google.

If you want to run a successful local SEO campaign, creating a Google My Business Listing is an excellent starting point.


What Is Google My Business

Google My Business (GMB) is an online tool from Google that businesses use to create and manage an online presence. Your GMB profile identifies your business across all Google services, including search and maps. It is particularly useful if you are looking to increase brand awareness.

Having a GMB listing is crucial for both upcoming and seasoned businesses. An ideal example of this importance is Google Local Search results. When you use this service, the search engine returns a list of nearby businesses along with all relevant information. This information includes the address, opening and closing hours, category, and client reviews.

After you create a new GMB profile, the system will generate a Google Maps location using the info on the listing. The location is then synchronised with Google Search to make it easier for searchers to access your business.

Fundamentals of Google My Business

If you are new to digital marketing, you need to understand the basics of Google My Business and its potential to grow your business. The service is free of charge, and having a Google Business Listing is not a substitute for your business website.Instead of replacing your website, your GMB profile complements it. It makes your business easily identifiable on the most used search engine in the world. The information you provide on your GMB listing appears in all Google platforms. These includes Google Search, Google Maps, and Google+.

Other than you creating a GMB profile, there are two ways that your business might be listed on Google My Business. First, you might have used Google tools to help in growing your business in the past. You might also get registered if you have operated business over a lengthy period.

How to Create a GMB Listing

Before anything, ensure that you search your business on Google. The objective is to verify that your company does not have an existing GMB profile. As mentioned above, older establishments are likely to have a GMB listing. If yours has one, you will need to claim it.

When searching for your GMB listing, enter your business name and address. Based on the results, you should tell if your business has a listing or not. If a listing exists, it will notify you if it is claimed or unclaimed. If your business listing has already been claimed, use this guide to reclaim it.

Google My Business

After entering your business name, add other details such as the operation hours, address and contacts. Confirm that the information is accurate and grammatically correct. Also, you should find the category is relevant to your business.

Google My Business

Lastly, you will need to specify whether your business delivers goods and services to customers at their location. This is especially vital for companies that offer services away from their offices. Such include HVAC companies, home movers, cleaning services, and so forth.

Adding or Editing Service Area Information

If your business serves customers living in a particular area, say Singapore, you can list that area on your Google My Business listing. You can set the service area based on the towns, postal codes, or other places that you serve.

Once you sign in to your Google My Business account, ensure that you change the viewing to ‘card view’. Choose the listing you would like to edit and click “Manage location.”

After opening the listing you want to change, click “Info,” followed by “Address.” In the window that appears, specify whether your establishment makes home deliveries. You can then type in the service area based on parameters such as city, region and postal code. Click “Apply” to confirm the adjustments.


Verifying your GMB Listing

Once you have successfully created your GMB listing and specified your service area, you have to verify your listing. This has a significant impact on the performance and visibility of your listing.

The most straightforward method of verification is through email. Google will confirm that your business address is valid and will communicate using that channel. Also, verifying your profile assists Google in removing fake listings that often misdirect users. These false profiles also hurt the reputation of Google Search and Google Maps.


It is worth noting that your GMB listing can only become visible to searchers after verification. You are also unable to access page insights, business reviews and analytical information.

The standard turnaround time for GMB listing verification is one week. Google will send you a verification code that you are supposed to confirm, after which your listing will go live.


Publishing Your GMB Listing

It is essential to make use of all resources offered on GMB to make your local SEO campaign successful. Here are some insightful tips for optimising your GMB listing.

Provide Comprehensive Information in Your Listing

Google prioritises the listings that offer the most detailed and accurate information. By entering as much information as you can, you increase the chances of ranking high on local search results.

Ensure that your GMB listing tells clients what your business deals with and where it is situated. It should also state the business hours and how interested parties can reach you when you are closed.

Integrate Keywords

As is the case with regular SEO, local search also relies heavily on keywords. Using relevant keywords and popular search terms in your GMB listing increases ranking on search results. It can also increase your web traffic since the GMB listing is always next to your website address.

Enter Accurate Business Hours

It is vital to enter your business hours accurately. If you change them, remember to update your GMB listing as well. Google allows you to customise the operation hours for holidays, weekends and other special days. You should capitalise on this feature to ensure that the information you provide is precise.

Add Photos

The majority of marketers in Singapore are unaware of the significance of adding photos to their GMB listings. According to Google, listings with photos attract more attention than those without images.

Engage with Customers

By responding to client reviews, you send a message that your business cares about their opinions. Positive reviews influence searchers and can potentially turn them into customers. They also increase the visibility of your profile on search results.

A smart way of encouraging clients to leave reviews is by creating this link.

Choosing Photos for Your GMB Listing

The profile photo of your GMB listing has a significant impact on its performance. It must not be the brand logo, but it should at least portray the values of your company.

Besides the profile photo, you should add the logo, cover photo, and miscellaneous images to your GMB listing. The cover photo should have an aspect ratio of 16:9 and should be large enough to fit the top of your Google+ page.

The other photos should display your business premises, people using your products, and so forth. They should have a minimum resolution of 720p, a maximum size of 5MB, and be either PNG or JPG format. Overall, all photos should be well-lit and represent reality.

help with gmb singapore

 

 


Tracking Your GMB Listing Insights

Through the insights feature, you can easily check how users are interacting with your GMB listing. Here some of the parameters you can track using GMB Listing Insights.

How Customers Find Your GMB Listing

Customers can find your profile using two ways – direct search and discovery search. Direct search is where a customer finds your listing by searching your business name or address. In discovery search, a customer finds your business by searching its category.

Where Clients Find You on Google

This shows you the platform on which customers first saw your GMB listing. It can be either Google Maps or Google Search.

Client Actions

Here, you can see what the client did after seeing your profile on search results. Most clients visit your website, ask for directions, view photos, and call your business.

Direction Requests

This shows you the location of people that are requesting directions to your business premises.

Phone Calls

This section shows the time and the frequency at which customers called your business after viewing your GMB listing.

Photos

GMB also allows you to assess how often customers are viewing the pictures on your listing. You can also compare the viewership of your photos to others business in your niche.


Must You Include Relevant Keywords?

It’s been a challenging question for many local business owners — ls it safe to include high-value keywords in your GMB description?

Can it impact your rank in the local search?

Well, Google’s recent update finally puts this debate to rest.

It turns out: Google wants you to include high-value keywords (read: relevant keywords) in your GMB description without the fear of being penalised for it.

High-value keywords refer to a list of keywords that your potential customers are using to find your business. While some SEO experts could have warned you against using them in your GMB description, Google appears to have an entirely different opinion on this.

Wear the Mind of the User: At the start of February 2020, Google updated the content in their help centre. The new section seemed to encourage local business owners to include the keywords they suspect their customers might be using to find their businesses online.

For the first time, Google is advising you to wear the mind of the user and think about a list of possible keywords they would type when trying to find your business. Your listing must include those keywords.

It’s common sense that Google doesn’t want you to shove tons of keywords into the description. But there’s no harm in including a few high-value keywords, provided they fit naturally.

Here’s an example:

Assuming you’re in the business of selling pineapple tarts in Clementi, Singapore. If a customer living in Clementi wants to find your business, it would be a lot easier for the customers to find your business on Google if you included the keyword, “pineapple tarts in Clementi, Singapore.”

Be Accurate: Google has more advise on this in the new “Relevance” section. All that this giant search engine wants you to do is provide as many signals as you possibly can to help their local search bots match your listing to the most relevant customer.

Why is this Important: This offers some clarity to the long-held Catch-22 as to whether optimising your GMB listing with relevant keywords is within Google’s best practises.

Google gives the go-ahead, but that’s no excuse to keyword-spam your listing in an attempt to game the system. If the keywords don’t fit in naturally, you’re better off not including them.


Focus on Things of Interest in the Areas that you operate

Localize your website content by focusing on cities and other things of interest in the areas that you operate in to give your brand a local feel. For example, if you run a restaurant in Little India, write content that is relevant to the Indian food enthusiasts instead of general food reviews. Local points of interest such as tourist destinations and landmarks can enhance your geolocation targeting efforts.

Also, if you operate in multiple towns, it is recommended to create local landing pages for each of them to relate better to customers in the specific areas. Use keywords that are related to the locations to optimize your content for the local audience.

Finally, include structured data markup on your site to give Google as much information about your Singapore Company as possible. This markup should provide data such as;

  • The type of business
  • Operating hours
  • Address
  • Phone number
  • Longitude and latitude
  • Email address and more

Use Posts 

Most people associate posts with their blog or social media. However, in the case of Google My Business, this word has an entirely different meaning. Posts give Singapore businesses the ability to feature special offers, highlight their latest news, and even publicise events.

Creating a post is pretty easy. You simply select “Posts” on the left side of your dashboard. You will then be prompted to include an image, title, a couple of sentences about your content, and a link. You’ll also choose between Offer, What’s New, Product, or Event options.

What’s great about posts is that your most recent ones will show up directly on your local business listing whenever someone searches for your company online. What this means is that users will be able to engage with them directly. And this encourages people to visit your website.

Fill Out Your Info

One of the most important sections of your Google My Business page is Info. Why is this? Well, it’s because it gives users more details about your company which can help to inspire trust.

The Info section can be found on the left side of your dashboard. Simply click “Info” and then you will be able to categorise your business, manage its name and address, post your hours of operation, list your number and website, give a detailed list of services. You will also be able to enter a description of what your business is all about. This feature is especially helpful when customers are trying to find a business that is nearby. However, it’s important that you make sure that your hours are correct so that customers have the right information.

Pay Attention to Your Insights

If you would like to know exactly how users reached your business listing, whether it was through Google Maps or Google search, then you need to take a close look at Insights. Not only will this help you identify how they found you but also when they found you and much more. And the best part is, you can search this information for the last 28 days.

Checking Insights is easy. This feature can be found just about the “Review” feature. You will notice that there are several charts and graphs. Insights offer several key details about your visitors. You will learn what actions they take on your listing. The graphs and statistics will show you how many of your customers requested directions to your place of business. It will show you how many people call your company from the search results. You’ll find out how many people actually visit your store. You will get an idea of what the most popular times are for visiting your store. Find out how many views each of your photos are getting in comparison to businesses that are similar.


Optimising Your Google My Business Profile

Claim Your Listing

Unknown to most business owners is that Google allocates one Google Map Listing to every business. So, the first thing that you need to do is claim your listing if you are yet to do so. This move will give you a chance to manage how information about your business appears on various platforms owned by Google such as Maps and Search.

Here is a step-by-step guide prepared by Google on how to claim listing.

NAP Accuracy

Now that you have claimed your listing, the next step that you need to take is inputting your business NAP (name, address, and phone number). Make sure that these details are correct to avoid misleading potential customers.

In fact, NAP information should be consistent not only on Google listing but also any other listing platforms online such as Yelp, Local, and Bing. Your business might not be displayed on Google Maps if there is an inconsistency.

Categories

Google team has worked smart to include an expansive list of categories to help the search engine users find what they are looking for more conveniently. Choose a category that best describes your Singapore business and you are free to use a maximum of five categories to describe your business comprehensively.

More importantly, make sure that the main category you select matches the primary keywords that you would like to rank and max out the remaining secondary categories.

Add Video and Photos

A video and photos will help spur engagement with the target audience and show them that your business actually exists. You can record a video showing your personnel at work or describing the product that you sell. The two highly encourage potential customers to visit a store especially businesses such as restaurants and resorts. Be sure to use high resolution images and the video should be top-notch.

Business Hours

Customers who are planning to visit your Singapore store need to know the specific time of the day that you open and close. Make sure that the business hours you include in your Singapore Google Map Listing is accurate. Otherwise, not providing this information will have a negative impact on your business.

Reviews

Reviews are great because they help potential customers to get a perspective of the quality of the product or services offered by a particular business. As you work on optimizing your Google Place Listing, focus on getting as many reviews as possible from customers to boost your ranking.

You should always encourage your customers to give feedback. The most significant advantage of reviews is building trust. Several studies show that consumers trust a brand that has many positive reviews from previous clients. If you have many positive reviews, you are likely to get more sales.

Another advantage of customer reviews is that they improve your ranking on search results. Your objective should be to attain the top spot in search engine result pages. Getting positive reviews puts your business on the right track.

Even if your business is already in the 3-pack, stay ahead of the curve by having more and better genuine reviews. One of the easiest ways of making sure that every customer who purchases a product from you leaves a review is by including a link to your Google Map Listing in invoices and email signatures. This will make it convenient for the customers to write and submit a feedback after shopping.

Website Optimization

Even as you concentrate on optimizing your Google Map Listing, do not forget to work on your website SEO. Google Maps is just one aspect of your web presence and will have a major impact on your brand’s visibility online as well as site conversion rate.

Here are a few wise nuggets on what you can do to make your business more discoverable locally:

  • Include the keyword “near me” on your website content
  • Create stellar content especially blog posts referencing specific events and be sure to include location information and time
  • Include location specific keywords in your on-site content
  • Ensure that your website is mobile responsive, if its not ranking will be a major challenge.

Download the Google My Business App

get google ranking ad

Your GMB profile should serve the same purpose as social media accounts. It should be a digital representation of your company. Instead of wasting time trying to access the Google Business website, download the GMB app. It is available for Android and iOS devices.

The app is a convenient option that allows you to add pictures, interact with customers and mage your GMB profile. Even better, it will enable you to perform all these functions from anywhere.

Upload High-quality Photos

GMB profiles with photos generate more attention and clicks than those without photos. If possible, you should hire a professional to shoot photos for your GMB listing. They should take pictures of your business premises and people enjoying your products and services. 

Google My Business Posts

GMB Posts are similar to short social media posts that appear below your GMB listing. If you wish to create a post, log in to your Google My Business dashboard, and you will see the Posts option on the left-hand side.

The GMB posts allow you to add links, images and call-to-action buttons. They are ideal for advertising events, sales, new products, and promotional offers. You can make the posts more attractive by adding keywords and images.

Messaging

You can use the messaging feature to communicate directly with consumers using your GMB profile. If you receive a high level of engagement, Google will reward you with a higher ranking on search results.

The Messaging feature is found on the left side of your GMB dashboard. Here, you can set up the message that users will receive when they send a message to your business. It is worth noting that this feature is still in developmental stages. For now, it is only available to mobile users.


How to Verify Google My Business Profile

You can verify your GMB profile using many ways, including phone, email and postcard.  In most cases, you are asked to confirm your listing via postcard, especially if you added your physical location. It is also the easiest way.

Keep in mind that it is mandatory to verify your GMB profile. Google will not list your business on search results unless you validate the GMB listing.

Here are the steps you should follow to verify your GMB profile.

Sign In and Choose Your Business

After logging in to your Google Business account, select the business that you would like to verify. If you have been following the steps in this article, you should be at the verification stage.

Confirm Your Details

Errors are inevitable. Confirm that all your details are accurate. Also, remember to add a contact name where Google will send the postcard.

Choose the Verification Method

As mentioned above, there are several ways of verifying your Google My Business profile. The most common are email, phone and post mail.

Verification by Email

If you choose this method, Google will send an email to your inbox. The email should contain a verification button. Click this button, and everything is set.

Verification by Phone

In this method, Google sends a verification code via SMS to your phone. Ensure that the number you provide is accurate before you to confirm the procedure.

Verification by Mail

As indicated in the screenshot above, mail verification can take up to 10 days. When your postcard arrives at the specified address, you will need to log in to your GMB account enter the code it contains.

If the postcard delivery fails, sign in and click on the ‘Request another code’ button.


How To Promote My Google My Business In Singapore

Google My Business is a useful tool for increasing the visibility of your business, both in real life and online.

It is useful for small businesses that want to be easily discovered, but do not have the budget for billboards and other big ad platforms. Getting a Business Listing on Google in Singapore allows small companies to compete with established firms.

Why You Need a Google My Business Account

Google My Business (GMB) is a free tool that allows businesses with physical shops to manage their online presence. With GMB, you can define how your company appears in search results on Google Search and Google Maps.

There are several reason reasons why you need a Google My Business Listing. Here are the top ones.

It Makes It Easier to Locate Your Business

In a city as busy as Singapore, it is difficult to locate a specific business. Unless you know the name and the location of a company, it is almost impossible to find it.

The best solution to the challenge stated above is by having a GMB profile. GMB allows customers to find the exact location of your business premises using Google Maps. It is a much convenient alternative to word-of-mouth directions, which can sometimes be confusing.

It Significantly Increases Your Search Visibility

Besides making it easier to locate your physical store, GMB also increases your online visibility. In most cases, when a customer is searching for local businesses, they are ready to make a purchase. If not, they are researching in preparation of a purchase.

If you run a local business, you will benefit significantly from having a GMB listing.

It Lets You Display Useful Information and Get Customer Reviews

Your GMB profile provides all the relevant information about your business. This includes your business name, location, website, business hours, and photos. 

Additionally, GMB also makes it easier for customers to leave reviews. As a business owner, GMB allows you to manage and respond to their customer feedback.

Customers will leave both positive and negative reviews. That said, it is convenient to have a solution that allows you to manage all the feedback professionally.

It is Free

The best thing about GMB is that it is free of charge. If you are looking to start a local SEO campaign, it is an excellent and affordable starting point. It is also a viable solution for small businesses with limited budgets.


How to Use Google My Business with Hootsuite

The Hootsuite Dashboard allows business owners to manage their GMB listing along with other social media activities under one platform. The only requirement is installing the Google My Business application from the Hootsuite App Directory.

Using this service, you can post company updates and engage with client questions and reviews. It also allows you to manage many listings simultaneously and monitor what people are saying about your business on Google.


Conclusion

Having an optimised Google My Business Listing is crucial to the success of your local SEO campaign in Singapore. If you follow this detailed guide when creating your profile, you are on the right path to prosperity.

Get in touch for more tips on how to set up Google My Business Listing and digital marketing campaigns in Singapore

Author Bio

Tom Koh is widely recognised as a leading SEO consultant in Asia who has worked to transform the online visibility of the leading organisations such as SingTel, Capitaland, Maybank, P&G, WWF, etc. Recently he was instrumental in consulting for a New York-based US$30B fund in an US$4Bn acquisition. Tom is a Computational Science graduate of the National University of Singapore. In his free time he performs pro-bono community work and traveling.
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February 13, 2020

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