AI-Driven Marketing: A New Era in Advertising and Branding


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The new AI-related paradigm will have an impact on businesses and customers in general, but marketers and advertising will be particularly badly hit.

The world is evolving owing to artificial intelligence! It has an effect on all facets of life, including marketing.

Artificial intelligence and machine learning are revolutionising marketing and advertising as you read this.

Everything are now good and will only get better from here.

You can assess the effectiveness of your efforts, customise your strategy across platforms, and enhance the customer experience using AI in marketing.

To win in this new era, you must use AI and digital marketing strategies. The new AI-related paradigm will have an impact on businesses and customers in general, but marketers and advertising will be particularly badly hit.

AI-driven marketing will alter how society feels about marketing and advertising as it is practised today. The new AI-related paradigm will have an impact on business and customers in general, but advertisers and marketers will be particularly impacted.

What is Artificial Intelligence?

The basic definition of artificial intelligence is “a computer system that can perform tasks that were previously achievable to humans” (AI). This could broadly refer to actions like finding patterns, drawing logical inferences, or performing calculations.

It would have been difficult to create these occupations using purely human-based technologies.

Since its effects are felt in all facets of society, not only marketing, artificial intelligence (AI) is typically associated with cutting-edge science and technology.

Why are advertisers using AI?

To begin with, marketing is a data-rich industry.

You will constantly be coming up with new ways to analyse data and information, whether you’re utilising manual market research methods or digital marketing platforms like HubSpot, Facebook Analytics, or Google Analytics.

AI offers a special benefit in this regard. It allows you to automate repetitive chores like data entry, giving you more time to concentrate on what matters.

The increasing complexity of marketing tasks is another factor driving marketers to adopt AI. The demand for AI-driven knowledge grows as marketing develops and becomes more digital.

There is less need for human interaction when repetitive processes, like cataloguing campaigns or websites, are automated by AI.

What does this mean for advertisers and marketing agencies?

To begin with, you no longer have to rely on agency market researchers to determine the interests, demands, and habits of your target audience. All of this information is readily available at your fingertips because to AI.

This is a crucial issue to emphasise. Knowing your target audience’s interests, requirements, and behaviours is made possible by having access to all of this data, which can be used to create campaigns and offers that are more successful.

Also, personalising interactions with clients and prospects is made possible by the use of AI in marketing, which raises engagement.

AI Facilitates


Several manual marketing tasks are now being automated with the use of AI. The rapid expansion of data availability, which enables more precise and automated marketing efforts, is what’s driving this.

For instance, digital marketing strategies like search engine marketing (SEM) and social media marketing have supplanted traditional advertising channels like television and magazine commercials (SMM).

This is because, despite maybe reaching a target audience, these commercials lacked the ability to interact with that audience on a deep and intimate level.

The right demographic can be identified and advertising that are more cost-effective, more engaging for consumers, and that remind them of your business can all be produced using AI.

These technologies also provide you greater control over your messaging and enable advertisers to track the effectiveness of their campaigns.

Marketers may thereby improve performance, alter their ads, and increase ROI.

Also, it makes it possible for closer relationships with customers, which encourages business growth.

AI Enhances Marketing Efficiency


The effectiveness of marketers is changing as a result of AI-driven marketing.

Let’s examine standard marketing KPIs and how AI is enhancing them in order to better comprehend the significance of AI in marketing.

Conversions are among the most crucial marketing KPIs. This is the quantity of people that responded to an advertisement or marketing campaign by performing a specified activity, like making a purchase or subscribing to a mailing list.

The measurement of conversion has been based on human contact and has been very subjective since the beginning of marketing.

An example of a conversion is when a customer calls the advertiser to place an order. Yet, this is altering as AI becomes more prevalent.

Currently, it is possible to automatically record and link a user’s action to an advertisement when they take it after viewing an advertisement or interacting with advertiser-related material.

This implies that the exact same conversion may be measured, and additional information regarding the efficiency of various campaigns, or the same campaign at various points in time, can be gathered.

AI is Personalised


The manner that marketers engage with clients is also changing as a result of AI.

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Some people believe that the development of AI has eliminated the necessity for salesmen to contact directly with clients and customers.

This frequently entails that both marketers and salespeople can work remotely from different places while remaining in close communication with one another.

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For marketers, the chance to contact with clients directly and build a stronger relationship is attractive.

The need to constantly seek out new, cutting-edge strategies to enhance these encounters, such as AI-driven marketing, comes along with this, though.

AI Boosts Engagement


Marketing professionals now have new opportunities to interact with their target markets thanks to AI.

This is resulting in more interactions and a better comprehension of the wants and needs of consumers.

As a result, marketers are in a better position to build experiences that are more engaging for users and more effectively target potential customers with appropriate content.

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A major transformation is about to occur in marketing. More individualised and interactive strategies are replacing conventional advertising and marketing techniques like display adverts.

The development of AI and the expansion of data availability are the main factors driving this.

AI Customer Experience is Improved 


 AI is improving our way of life.

Take a look at how intelligent machines are displacing people in some professions.

AI will alter how you connect with and interact with customers in terms of marketing and advertising throughout the course of their entire journey.

It will make it simpler for you to achieve outcomes and allow you to gauge how effective your efforts were.

You only need to look to artificial intelligence (AI) to enhance the client experience.

AI is able to efficiently evaluate vast volumes of data in real-time and offer pertinent insights to assist your judgments because of the always developing “big data” and machine learning algorithms.

While dealing with your brand, customers can then benefit from a more streamlined and seamless experience.

What Can Marketers Get from AI?


The following is a brief outline of the benefits that AI can provide to marketers:

  • Efficiency: Automation can free up time for marketers to concentrate on other aspects of the business, like sales and compliance.
  • Performance: AI-based technologies can track the effectiveness of internet marketing efforts, identifying which ones are effective and which ones require modification or replacement.
  • Constant improvement: AI-based technologies can uncover trends and outliers in consumer behaviour that can be exploited to boost marketing effectiveness and customer satisfaction.
  • Deep subject matter expertise: AI can help marketers establish tailored communications strategies and uncover insightful information about their target audiences.
  • Creativity: As marketing is both an art and a science, creativity should never be underestimated. AI can help marketers come up with fresh ideas and solutions to issues.
  • Actionability: When AI is used, tactics can frequently produce effects right away that can be measured.
  • Scalability: AI-powered solutions can be used to quickly process massive amounts of data, enabling more complex marketing campaigns and plans.
  • Elasticity: AI-based technologies are perfect for use across marketing disciplines since they can rapidly and correctly adapt to new situations and changing contexts (e.g., marketing automation, social media, etc.)
  • Mobile workflows and seamless channel integration are made possible by the portability of AI, which can be accessed from a variety of devices.

5 AI-driven adjustments you must make in the upcoming year to succeed

There are established ways of doing things that will help you be more productive and efficient with any new technology or trend.

Yet, there are some things you might need to adjust to or change in order to become used to the new way of doing things.

Let’s look at the five essential changes you need to implement if you want to prosper in the future year:

1. Your Language

If you’re reading this, I’ll presume you already understand the value of having marketing terminology that accurately describes your company’s offering and sets it apart from that of your rivals.

Even so, it’s astounding how many brands and companies don’t have a marketing language and how many never even bothered to create one.

You must understand the significance of having a branded language and make sure that everyone in your organisation is aware of it if you want your marketing plan to be effective in the coming year.

2. Complex Email Subject Lines

Your inbox likely contains a million emails that you have only recently received.

Imagine for a moment that each email you received included a thorough explanation of the good or service, along with price comparisons, exclusive discounts, customer reviews, etc.

One of the most often used strategies for firms to draw in new clients and establish a reputation is email marketing.

Yet, using overly descriptive subject lines too frequently can have the opposite effect.

Make sure your emails are extremely tailored as well.

Personalisation, according to HubSpot, increases conversion as well as engagement.

In other words, the more personalised your emails are, the greater impact they will have.

3. Product Introductions

Companies spend hundreds of millions of dollars annually on social media, online advertising, and TV commercials in an effort to attract new clients.

But what if you could achieve the same outcomes with less mess?

Making your finest pitch all at once and in one area is possible with the help of product launches.

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You can describe your company model and how your product or service fits into the context of the wider market instead of barraging your clients with a million different marketing messages.

By releasing a new product, you can also obtain input from actual clients and make sure your course is correct before going too far.

4. Measuring and Analyzing

They essentially aim to guarantee a great customer experience while also minimising operational inefficiencies.

It’s crucial to have the appropriate metrics in place so you can determine whether your efforts are having an impact.

You can’t improve what you can’t measure.

You must understand the significance of having a data-driven strategy and making sure you have the correct metrics to determine if you’re on the right track if you want to have a successful marketing strategy.

In order to achieve this, you must organise all of your marketing data, analytics, and measurement tools in one location and ensure that every employee, from the top to the bottom, is aware of their roles.

These are essential places to maintain track of your data if you use a CRM or a marketing automation solution.

According to a PwC survey, 82% of marketers rank customer experience (CTX) above marketing expenses as a top concern.

Marketers must be able to assess the success of their various efforts and make required adjustments in order to accomplish this.

Businesses must select how much data, if any, they want to share with their advertising partners when it comes to marketing analytics.

Sharing as much information as possible has advantages, but there are costs as well.

After all, you don’t want to divulge too much information to your rivals either.

But be mindful and cautious about how much information you disclose.

5. Digital Natives & Personal Branding

Consumers these days are more adept at telling apart various brands and businesses.

Your reputation is therefore more crucial than ever.

Also, AI is helping marketers better understand specific clients.

Large data sets, powerful algorithms, and improvements in natural language processing have enabled AI to examine the unstructured mass of text that makes up the majority of our digital conversations.

This in turn makes it simpler for marketers to create customised marketing plans for particular clients.

Even as you read this, AI-driven marketing is transforming how marketing and advertising are done.

The present is here, and things will only get better from here.

If you’re interested in learning more about how AI can benefit your company or simply want to discover how you can use it in your own marketing strategy, AI can also assist advertisers and marketers in choosing the most effective markets for their campaigns and the kinds of clients they ought to target.

Consider utilising AI to its best potential if you want to be more productive and efficient (assuming you’re not currently doing this through your digital marketing efforts).

To target both new and existing clients, you might wish to employ both traditional advertising mediums like newspapers and magazines and digital platforms like websites and apps.

You can find the most efficient pathways by combining information from many sources (and which ones you may want to forego).

Marketing and advertising professionals are able to make judgments based on data and obtain precise outcomes when all of these technologies are used together.

We are no longer constrained by marketing theory’s “black box” thanks to AI.

Instead, we may raise issues, find solutions, and act.

Growing Interest in Conversational Marketing


The goal of marketing has always been to establish a connection with prospective clients and turn them into paying ones.

Traditional marketing strategies, like advertising, must, however, compete with an ever-growing amount of clutter in order to be effective.

Due to this, “conversational marketing” has become increasingly popular.

Instead of only capturing clients’ attention with advertisements, conversational marketing, which has origins in digital marketing and SEO, focuses on developing relationships with them and earning their trust and confidence.

Due to this change in strategy, marketers are now better able to interact with clients, identify the correct target market, and provide individualised, pertinent information along the whole buyer’s journey.

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Conversational marketing may be easily implemented with the help of AI.

You don’t need to enter keywords or phrases into the system for it to pull relevant content from internet resources and from social media platforms because the technology can recognise the natural language.

This content is then presented to the user in a way that makes sense and promotes more interactions and bonds between businesses and their clients.

AI also aids in building credibility and trust with clients.

Imagine being able to offer specialised information about your company, such as a FAQ or a blog post with useful advice on how to utilise your products or use service, without relying on conventional advertising techniques.

A customer’s experience with your brand could be positively or negatively impacted depending on this.

With AI, there are practically endless opportunities to develop credibility, giving marketers the chance to position themselves as authorities in their pitch.


About the Author

Tom Koh

Tom is the CEO and Principal Consultant of MediaOne, a leading digital marketing agency. He has consulted for MNCs like Canon, Maybank, Capitaland, SingTel, ST Engineering, WWF, Cambridge University, as well as Government organisations like Enterprise Singapore, Ministry of Law, National Galleries, NTUC, e2i, SingHealth. His articles are published and referenced in CNA, Straits Times, MoneyFM, Financial Times, Yahoo! Finance, Hubspot, Zendesk, CIO Advisor.


Search Engine Optimisation (SEO)

Search Engine Marketing (SEM)

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